Lexus of Wichita Service Coordinator at Walser Automotive Group

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

19.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Detail Orientation, Microsoft Office Proficiency, Customer Service, Automotive Industry Knowledge

Industry

Motor Vehicle Manufacturing

Description

Join a people-first, family-owned automotive group with 29 dealerships across Minnesota, Kansas, and Illinois. For over 60 years, Walser has led automotive retailing with transparency and a commitment to exceptional customer care. As a Service Coordinator, you’ll be the first point of contact for our clients and help provide a seamless, high-quality service experience. Compensation & Schedule * $17.00-$19.00/hr * Full-time schedule with consistent hours What You’ll Do * Answer inbound calls and schedule service appointments while providing an exceptional client experience * Perform outbound follow-up calls for due and overdue service clients, special order parts, and other follow-up tasks * Manage incoming digital leads, live chats, and text messages to schedule service and address client questions * Check for recalls, maintain service specials, and keep current with manufacturer notices * Secure payments, scan customer information, and manage related paperwork * Enter new and used vehicles into inventory, prepare folders, and manage deal jackets for the Sales Floor * Verify eligibility and manage rebates, incentives, and lender stipulations for timely vehicle delivery * Track appointments, manage the Plate Log, and assist with reconciliation of schedules and Notary deals What You’ll Bring * High School Diploma, GED, or equivalent work experience * 0–9 months automotive industry experience preferred * Strong verbal and written communication skills * High level of detail orientation and accuracy * Beginner to intermediate proficiency in Microsoft Office (Outlook, Excel, Word) * Valid driver’s license with acceptable driving record What’s in it for you? * Paid training and professional development opportunities * Career advancement potential within Walser Automotive Group * Supportive, team-first environment * Recognition programs and employee incentives * Exposure to dealership operations and service processes * Family-focused, people-first culture Apply today to help Walser provide an exceptional experience for every service client! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Responsibilities

As a Service Coordinator, you will be the first point of contact for clients, scheduling service appointments and ensuring a high-quality service experience. You will also manage follow-up calls, digital leads, and various administrative tasks related to service operations.