Lexus of Wichita Service Coordinator at Walser Automotive Group

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

18.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Greeting, Vehicle Walk-arounds, Repair Order Writing, Automotive Repair Knowledge, Liaison, Customer Expectation Setting, Vehicle Staging, Customer Shuttle, Vehicle Movement, Drive Aisle Maintenance, Vehicle Washing, Communication, Detail Orientation, Accuracy, Technical Proficiency, Teamwork

Industry

Motor Vehicle Manufacturing

Description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. * And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact. Compensation: $16.00-$18.00/hr What You’ll Do: * Act as the face of Walser service by greeting customers as they enter the service drive. * Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders * Understand basic automotive repairs, know how long each service will take and how much the repair will cost * Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests * Stage vehicles and shuttle customers as needed * Provide support to the dealership’s service department by moving vehicles out of the service drive aisle * Support technicians by helping bring vehicles to bay and parking after service * Aid in keeping drive aisle clean and clear * Run vehicles through automatic wash * Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded What You Bring: * High School Diploma, GED, or equivalent work experience * 0-9 months experience in the automotive industry * Past experience working with a high level of urgency * Strong communication skills both verbal and written * Experience interacting with customers and providing a positive experience * High level of detail orientation and accuracy * Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills * Proven experience working within a team environment * Must have a valid driver’s license and acceptable driving record * What’s In It For You? * Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away * Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. * Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. * Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. * Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. * Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. * Employee Discounts: Enjoy exclusive employee discounts across products and services. * Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. * Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. * Employee Assistance Program (EAP) – Support for personal and professional challenges * Referral Program – Earn referral bonuses for referring talented candidates Apply today and help drive operational excellence at Walser Automotive Group! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Responsibilities

The Service Coordinator acts as the face of the service department by greeting customers, documenting vehicle issues via walk-arounds and repair orders, and managing vehicle movement between the drive and technician bays. This role serves as the primary liaison between technicians and customers to ensure clear communication regarding repair expectations and timelines.