SKILLS AND EXPERIENCE

• Experience of managing liability claims from cradle to grave

EDUCATION AND QUALIFICATIONS

• CII and or CILA certified qualification or similar

The responsibilities of the Liability Injury Claims Handler include (though are not limited to):

• Receive and review new claims against applicable policy and schedule.
• Update and maintain accurate reserves throughout claim life.
• Review technical report, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements.
• Refer to peers on all claims above authority levels and record referral action point on claim.
• Escalate cases to Insurers and Liability Operations Director, where potential or reserve is over authority limit, repudiations, policy voidance and complaints in accordance with company & client requirements.
• Ensure fees applied are accurate and in accordance with Client requirements.
• Review and maintain accurate data on Tracker throughout life of the claim.
• Develop strong working relationships with clients to support changes and modifications to Client requirements.
• Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim. Ensure TCF principles are applied.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.