Liability Specialist at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Liability Assessment, Investigations, Customer Focus, Communication Skills, Conflict Resolution, Attention to Detail, Organizational Skills, Resilience, Listening Skills

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Liability Specialist you will be responsible for providing proactive support and guidance relating to the assessment of liability, investigations and the determination of claims. This role operates in a customer-focused environment, with an emphasis on the proactive management of claims. You’ll draw on your broad experience across various facets of workers compensation and deliver creative, strategic advice in line with Victorian workers compensation legislation and WorkSafe Victoria guidelines. This will be a full time,12 month contract position based in the Melbourne office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Assess all aspects of liability on your allocated claims pursuant to legislation, guidelines and authorised limits Meet required time frames and keep all key stakeholders informed of progress Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process Maintain accuracy of claim determination data in Worksafes and EML’s systems ABOUT YOU Previous experience handling claims liability decisions and/or a background in worker’s compensation would be advantageous High level of resilience and a willingness to hold complex conversations High attention to detail and organisational skills Effective communication and conflict resolution skills Effectively listen and understand the needs of the customer WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

As a Liability Specialist, you will assess liability on claims, manage complex claims, and ensure documentation is clear throughout the determination process. You will also keep stakeholders informed and maintain accuracy in claims data.