Liaison at Calgary Foothills Primary Care Network

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Change Management, Quality Improvement, Health System Navigation, Stakeholder Collaboration, Group Facilitation, Motivational Interviewing, Microsoft Office Suite, Data Analysis, Program Design, Communication, Leadership

Industry

Hospitals and Health Care

Description

Employment Type: Temporary - 18 month contract FTE: 1.0 FTE (40 hours per week) Work Schedule: Weekdays - Dayshift Summary of Position Calgary Foothills Primary Care Network (“PCN”) is a group of family physicians and health care professionals in northwest Calgary and Cochrane, working to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making. The Liaison is an integral member of the PCN team. The Liaison is a natural relationship builder who gets to know a clinic’s practice and helps to support and advance it by connecting to resources from within the PCN and across the broader health system, as well as shaping PCN services by engaging member’s input about gaps in care. The Liaison must demonstrate a positive and professional attitude, enthusiasm for primary care reform and a proven track record of successful change management and quality improvement leadership. The Liaison possesses high levels of intrinsic motivation, is insightful and empathetic with a focus on win/win agreements. Key Responsibilities Key aspects of the position may include, but are not limited to: * Provide a first point of contact, health system navigation and consultative support for physicians and nurse practitioners (members), their staff members and Calgary Foothills PCN health team of assigned member clinics * Assist in developing trust and strong working relationships amongst all team members * Visit assigned physicians and nurse practitioners * Facilitate the introduction and uptake of PCN, Zone and provincial initiatives, as well as Primary and Preventative Health Services programs and resources into members’ offices * Collect, distribute and follow up on member feedback and suggestions * Provide external leadership to members interested in developing office efficiencies, protocols and optimizing the health home using quality improvement principles and tools * Facilitate practice quality improvement by engaging members as leaders and multidisciplinary health teams as participants within the health home * Collaborate with internal and external stakeholders including clinic managers, PCN health teams, panel managers and others while taking a leadership role in achieving integration of all team members and creating strong working relationships * Support clinics to introduce measurement and assist with basic interpretation and analysis of the data * Work with internal program managers to develop projects in program areas such as mental health, population health or chronic disease prevention and management * Collaborate with other internal departments, such as Communications, Membership, etc. on special projects * Ensure the provision of a high-quality service; identify new service requirements and deficiencies in current services, and contribute to plans to address requirements * Participate in the development and measurement of program outcomes * Participate in developing effective communication strategies to help network members understand and utilize new programs Knowledge, Skills & Abilities * Excellent communication skills, both written and oral, with an emphasis on communicating clearly and concisely * Ability to understand the work at the front line of primary care as well as at a system level and to clearly understand the impact of one on the other * Ability to excel in a team setting focused on engagement and collaboration * Ability to work independently * Ability to be flexible, adaptable and thrive in a dynamic, evolving environment * Ability to set priorities quickly and efficiently * Ability to design, create and implement programs of service design in collaboration with PCN program managers * Group facilitation and motivational interviewing skills are preferred * Good computer skills are required – proficiency in Microsoft Suite is necessary * Experience in change management theory and practical application is an asset * Knowledge of the principles of primary care in family practice setting is an asset * Proven skill in facilitating quality improvement using the Model for Improvement is preferred * Demonstrates the ability to reflect on personal and team practice through a systematic evaluation of professional competencies, acceptability, quality, efficiency and effectiveness of practice Qualifications * A bachelor’s degree in healthcare field is preferred. A combination of experience and education will be considered. * Experience in primary care considered an asset. * A strong, diverse background in healthcare and a clear understanding of the complexities of family practice are required. * Minimum of five (5) years of progressive experience in a variety of leadership roles within the healthcare environment. * A valid driver’s license and access to a vehicle is required. * Occasional evening or weekend work is required. Employment Requirements: * Completion of a satisfactory criminal record check and/or Vulnerable Sector Search. Diversity & Inclusion * Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN. Commitment to Truth and Reconciliation * As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 [https://nctr.ca/about/history-of-the-trc/truth-and-reconciliation-commission-of-canada-calls-to-action/] of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply. If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter. Please note that only candidates considered for an interview will be contacted. In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Métis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.

Responsibilities

The Liaison serves as the primary point of contact for member clinics, facilitating the uptake of health initiatives and navigating the broader health system. They lead quality improvement efforts and collaborate with internal and external stakeholders to optimize primary care delivery.