KEY SKILLS & EXPERIENCE REQUIRED

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• 2 years’ experience of library routines and customer service experience.
• 2 years’ experience of working as a staff supervisor.
• Effective communication skills, in person, by telephone and in writing.
• Ability to work effectively within a team and with staff at all levels.
• Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
• Ability to work effectively under pressure and to meet deadlines.
• Proficient in the use of ICT applications including word processing, spreadsheets, and other ICT systems.
  On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement. Please do not upload copies of your qualifications, CV’s or any forms of ID. In your supporting statement you will need to evidence your suitability for the role.
  For further information please see the Job Description and Person Specification below;

We are inviting applications from suitable candidates for a permanent 37hour contract in the role of Libraries Team Leader.
The successful applicant will line manage Customer Services Assistants at Leamington, Kenilworth, Southam, Lillington and Whitnash Libraries. Your main base will be Leamington Library, but you will need to be flexible with your approach to work across all sites and with your working hours to ensure the team are supported, which will include working at service points as required.
You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 1-1s, appraisals and leading by example.
Having experience of working with members of the public, you will understand the need to use your own initiative to problem-solve and respond positively to ensure continuity of service.
Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.