Library and Council Services Assistant at Auckland Council

Rakino Island, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

77050.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Service, Technology Proficiency, Community Support, Team Collaboration, Organizational Skills, Attention to Detail, Event Delivery, Cultural Understanding, Bilingual Skills, Driver's License

Industry

Government Administration

Description

Join our team of skilled professionals and collaborate closely with your local community. We have two permanent positions available, working across two sites in Waiuku and Pukekohe. If you’re passionate about literacy, the arts, and supporting the community, keep reading! He angitūtanga: The opportunity Two opportunities have arisen to work as Library & Council Service Assistants in the Franklin Local Board. 1 x permanent 24 hour per week position that is worked at a rate of 48 hours a fortnight, with at least one weekend day per fortnight. Weekdays will include some late (6pm or 7pm) finishes. 1 x permanent 22 hour per week position that is worked at a rate of 44 hours a fortnight, with at least one weekend day per fortnight. Weekdays will include some late (6pm or 7pm) finishes. Franklin Community Hub is based across two main sites: Pukekohe site – a fully integrated library and arts team (Franklin Arts Centre and Pukekohe Library and council services); Waiuku site (Waiuku Library and Community Space). We are seeking an individual to support our integrated mahi. In this customer-focused role, you will contribute to the day-to-day operations of our front-line services across all our spaces. Your active involvement will ensure that patrons have an exceptional visitor and customer experience. Each day will bring a large variety of tasks, from assisting customers with library services to handling council inquiries related to rates and dog registration, community programming, art exhibitions, digital troubleshooting, and providing general local information. To view a copy of the position description, click here. He kōrero mōu: About you Here’s the list of qualifications we’re seeking: • Excellent communication and interpersonal skills• Experience working with people from all walks of life, tamariki, and rangatahi• Confident with technology and able to support customers in successfully using information resources and devices• An understanding and appreciation of the role that both the arts and libraries have in community development. • Knowledge/understanding of Te Ao Māori or a willingness to learn• Willingness to support the delivery of programs and events in the local board area• Collaborative mindset and ability to work effectively in a team environment• Attention to detail, excellent organizational skills, and ability to work well under pressure• A second language is very desirable but not necessary• A Driver’s licence is also desirable Ngā āhuatanga kei a mātou: What we offer We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. As part of our organisation, please view a range of our: benefits Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many. Tono Mai: Apply Now! Applications close: End of day, Monday 12 January 2026 We are expecting to appoint the successful applicant at a salary of between $65,493 - $77,050 per annum, depending upon experience. We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work. Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know. Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Responsibilities

The Library and Council Services Assistant will support the day-to-day operations of front-line services across library and council spaces. Responsibilities include assisting customers with library services, handling council inquiries, and providing general local information.