UNIVERSITY OF EAST LONDON

We are the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

ABOUT THE JOB

The Library and Digital Technology Assistant plays a vital role in delivering exceptional front-line services to students, ensuring they have a positive experience while using library and IT resources. This position involves providing a friendly presence to address a wide range of inquiries—not only those related to library services and offering support that encourages independent learning. We are looking for a candidate with experience in supporting customers in a fast-paced front-line service environment. You will be key in providing excellent customer service to our diverse student body and the research community. The successful candidate will work within the customer services team and collaborate with other teams to maintain a high standard of service.

ABOUT YOU

We are looking for a candidate with experience in supporting customers in a fast-paced front-line service environment. In this role, you will play a key part in providing excellent customer service to our diverse student body and the research community. You will help ensure that customers have a clear understanding of the resources available to them and guide them in using these resources effectively. You will participate in the routine operations of LALS and collaborate with other teams within the customer services team. Your main goal will be to maintain a high-quality, customer-focused library, as well as archives and open access IT support for our diverse learning and research community, both in-person and online.

FURTHER DETAILS

Job Description & Person Specification

Please refer the Job description for details