Library and Information Advisor at Suffolk County Council

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

25185.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Engagement, IT Literacy, Teamwork, Problem Solving, Initiative, Support, Creativity, Outreach, Stock Management, Event Coordination, Digital Resources, Relationship Building, Community Engagement, Library Procedures

Industry

Government Administration

Description

Suffolk County Council Address: Broomhill library, Ipswich IP1 4HT – On-site Salary: £25,185 per annum (pro rata) Hours: 18 hours per week – Flexible working options available Contract: Permanent At Suffolk County Council we’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities. Your role and responsibilities As a Library and Information Advisor, you’ll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer. On a typical day, you might: deliver excellent customer service to a wide range of visitors, including children, families and older adults support customers with using library services, from borrowing books to navigating digital resources run and support activities such as children’s story time, crafts, and community events help customers with IT queries, including using mobile devices, email, and social media work closely with volunteers and community groups to raise the library’s profile and deliver outreach services carry out core library tasks such as shelving, stock management, taking payments, and creating displays This is a physically active role that involves bending and lifting. You will need We’re looking for someone who: can deliver great customer service to people of all ages communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community is confident engaging with young people and enthusiastic about delivering activities like children’s crafts and story sessions is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too works well as part of a team and is happy to support colleagues is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed. If you’ve worked in a customer-facing role, enjoy helping people, and have experience working with children, we’d love to hear from you. An interest in books and computers is a big plus. You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team You’ll be joining a friendly, supportive team that’s passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Helen Bridgeman for a casual conversation. You can reach them by emailing helen.armitage@suffolklibraries.co.uk How to apply Step 1 – Read the Job and Person Profile (Word). Step 2 – Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Describe a time when you helped someone use technology or digital services. What challenges did they face and how did you support them? Tell us about a time you encountered a problem at work. How did you identify the issue and what steps did you take to resolve it? Can you share an experience where you had to deal with a difficult customer or situation? How did you maintain professionalism and resolve the issue? Describe a time when you had to use your initiative to resolve an issue or improve a process while working independently. What steps did you take? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 19 October 2025. Interview date 23 October 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

Responsibilities

As a Library and Information Advisor, you will assist community members of all ages in accessing library services and resources. Your role includes delivering customer service, supporting activities, and managing library tasks.