Start Date
Immediate
Expiry Date
12 Nov, 25
Salary
24.62
Posted On
12 Aug, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Stressful Situations, Photocopier, Sharepoint, Secondary Education, Software, Administrative Skills, Protection, Digital Literacy, Library Services, Customer Service, Office Equipment, Ethics
Industry
Outsourcing/Offshoring
EDUCATION AND EXPERIENCE
· Post-secondary education preferred
· 2 years experience in a library or similar customer service environment required.
· Passion to deliver excellent customer service
TECHNICAL KNOWLEDGE & SPECIFIC SKILLS
· Understanding of library core values, ethics and protection of privacy.
· Intermediate proficiency in using Sharepoint and Microsoft Office programs.
· An understanding that digital literacy is a component of library services and are comfortable handling technology devices across different platforms.
· Proficiency with library and office equipment such as photocopier, printer, and standard AV equipment.
· Comprehensive computer and administrative skills with the capacity to adapt to new technologies and software.
· Proficiency in navigating library catalogues and performing internet based research.
· Excellent written and verbal communication skills.
· Criminal record check required every 5 years.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
· This is a casual/ on-call position with no set schedule or minimum number of scheduled hours.
· This position will be required to work evenings and weekends.
· This position requires extensive computer work, both standing and sitting.
· Physical demands include lifting up to 25 pounds, considerable bending, twisting and reaching, and standing for long periods of time.
Job Type: Casual
Pay: From $24.62 per hour
Ability to commute/relocate:
Application question(s):
Experience:
Location:
Work Location: In perso
ROLE SUMMARY
This position serves as the first line of customer service in person, on the phone and via electronic communication.
This position is responsible for all circulation and customer service-related duties including: check-in, check out, managing holds, assisting with patrons enquiries, processing library memberships, and maintaining patron accounts.
In addition, Library Assistants are responsible for assisting patrons with printing and computer related issues, general program enquiries and providing readers advisory services.
· Perform circulation duties;