ABOUT US

UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.
The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

ABOUT YOU

We are looking for candidates who in particular have the following experience and skills:

• Experience of interacting with customers in a frontline service environment, providing information in-person and online.
• Experience of working in a digital environment, using Microsoft Office applications and online systems.
• Initiative and analytical skills, able to resolve basic problems without direct supervision.
• Ability to work collaboratively as part of a team, sharing common goals and taking responsibility for tasks when appropriate.

The work pattern for this role is as follows: Tuesday, Wednesday, Friday, 9-5.18pm. This is a 0.6fte/21.9 hour post; the salary for this role is £18,877 per annum including London Allowance.
The advert will close on the published date at 23:59 GMT. Interviews will be held at the UCL Language and Speech Science Library.
A job description and person specification can be accessed from the link at the bottom of this page.

TO APPLY, PLEASE PROVIDE:

• An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
• A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.
  If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.
  Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/
  The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more.

The post holder will be part of a customer-facing team working at the UCL Language & Speech Science (LaSS) Library. LaSS Library primarily serves staff, students and researchers in the Division of Psychology and Language Science and the Ear Institute. Subject coverage encompasses Audiology, Linguistics, Psychology & Language, and Speech Language Sciences. The collection includes unique collections of books, journals, clinical assessment tests and electronic resources.
The main purpose of the job is to provide excellent customer service and clerical support for library resources and facilities. The post holder will also support a wide range of activities including the use of technology, social media, maintenance of the estate, and health & safety.
Manual handling is required to carry out this role. Training will be provided.
This is an on-campus role. It is not suitable for regular remote working.
This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.