Library Customer Advisor (Casual) at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

13.26

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Computer Literacy, Alphabetical Filing, Numerical Filing, Event Promotion, Teamwork, English Fluency

Industry

Government Administration

Description

Contract Type: Casual Working Hours: Various hours Worker Type: Onsite Worker Salary: £13.26 per hour Location: Nottingham City Libraries We’ve got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries - perhaps this is the opportunity you’ve been looking for? Read on to find out more… The posts are available on a casual basis - we will ask you in advance what shifts you are available for and then offer shifts out across all libraries. They could be based in any Nottingham City library and will be to cover timetabling gaps. There will be opportunities to cover all our opening hours - 6 days per week. Working for Nottingham City Council has great benefits. As well as competitive pay, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role The Casual Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users. The position involves delivering exceptional customer service, ensuring a positive experience for all visitors of any age. The postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience. Additionally, the postholder will assist and deliver activities that promote literacy, wellbeing, and educational aspirations, working collaboratively with colleagues, volunteers, and partners to create a vibrant and inclusive library space. Whilst the shifts offered are on a casual basis, you could be working across multiple sites and engaging with different aspects of our communities. About You The ideal candidate will have: * Experience of good customer service. * Good communication skills including being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms. * A range of technical skills to assist customers including good computer knowledge to enable them to carry out tasks within the library. * Ability to process stock and file alphabetically and numerically. * Ability to be able to confidently promote, deliver and support a programme of events. * Ability to work within a team. * the opportunity to be flexible as you may be asked to work at any Nottingham City Library. - This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role. - A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/heqdwfpn/6440-casual-library-customer-advisor.pdf] At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1014] for applicants page. For informal enquiries please contact Robert Arnold - Customer Service Manager, by email at robert.arnold@nottinghamcity.gov.uk [robert.arnold@nottinghamcity.gov.uk] . Closing Date: 5th July 2026 Interview Dates: TBC Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

Deliver exceptional customer service to library users of all ages to create a welcoming and inclusive environment. Assist in delivering activities that promote literacy, wellbeing, and educational aspirations while managing library stock.