Library Customer Advisor at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

26403.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Team Player, Organization, Multitasking, Prioritization, Information Technology, Enthusiasm, Self-motivation, Proactivity, Inspiring Reading, Cultural Support

Industry

Government Administration

Description

Contract Type: Permanent Working Hours: 6 hours/week - Saturday Only Week 1: Saturday: 09:30 – 16:00 Week 2: Saturday: 09:00 – 16:00 Week 3: Saturday: 09:30 – 16:00 Worker Type: Onsite Worker Salary: Starting Salary is £25,583 (£13.26/hour) for level 1 and rising to £26,403 (level 3) per annum (Pro rata for part time) Location: 1 Carrington Street, Nottingham, Nottinghamshire, NG1 7FH We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role Nottingham City Libraries are seeking to recruit a Library Customer Advisor – Saturday Only who will be based at Nottingham Central Library. The library is spread over three floors and includes feature book walls, an immersive story telling room, free access to computers, specialist resources, a learning lab, meeting rooms, exhibition space and a café. The library also houses an extensive Local Studies collection and a dedicated Business & IP Centre. We’re looking for people with excellent customer service skills who love helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Library Customer Service Advisor, no two days would be the same. You may be assisting with a children’s event/activity, helping someone to fill in a job application or to choose their perfect book to read. Our libraries offer a wide range of services and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries. About You The ideal candidate will have: * Able to deliver high level customer service to a range of citizens * Excellent written and verbal communication skills * An excellent team player * Able to organise, multitask and prioritise * An ability to use information technology as applied in the workplace - This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role. - A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/cbodtkyz/7099-library-customer-advisor.pdf] At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1014] for applicants page. For informal enquiries please contact Robert Arnold by email here [robert.arnold@nottinghamcity.gov.uk]. Closing Date: 22/03/2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The role involves providing excellent customer service across the three-floor library, assisting patrons with various needs such as children's events, job application help, or book selection. The advisor must ensure a positive experience for everyone while proactively seeking ways to develop and improve library services and support cultural and learning delivery.