Library Customer Service Assistant at Waimakariri District Council

Rangiora, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Collection Management, Digital Competence, Literacy Promotion, Event Support, Presentation Skills, Library Technologies, Community Engagement

Industry

Government Administration

Description

Permanent Part time - 2 roles Are you ready to make a real difference in our hapori | community? We are advertising for two Library Customer Services Assistant roles. The successful applicants will be based within the Collections team, and therefore responsible for supporting our standards around collection management. The successful candidates will be well supported in our service processes, understanding our customer guidelines and learning collections management, processing and mending skills. You will be responsible for: Working consistently in a front-facing capacity providing excellent customer service to our hapori | community. You will be tasked with supporting a major collection. This will range from presentation skills, monitoring through to aiding the discard process. You will support our in-house processing procedures. One role will serve as the back-up support for our Interloan librarian. The successful candidates will also assist within the programming and events space as may be required. You’ll possess: A passion for literacy and lifelong learning, and a commitment to community wellbeing. A love of literature, stories, and words across mediums. A genuine interest in the creation and delivery of dynamic library experiences that are responsive to diverse and changing community needs. A high level of digital/technical competence, with a sound understanding of financial budgeting and collection management and reporting. Knowledge and understanding of current and emerging library technologies. A successful track record of delivering impeccable service in a fast-paced environment. The hours for these two roles are noted below. Please note Role 1 will permanently work upon our Thursday late night, however our library team works on a rotating roster for covering late nights in the event of sickness or leave. All library assistant roles are expected to support across our three sites (Rangiora, Kaiapoi and Oxford), though this role will be permanently based at Rangiora and Kaiapoi. Library Customer Services Assistant – Collections Role 1 – 30 Hours per week Monday 8:30am - 4:00pm; Tuesday 8:30am - 3:00pm; Wednesday 8:30am - 3:00pm; Thursday 3:00pm - 7:00pm; Friday 8:30am - 4:00pm. Role 2 – 28 Hours per week Monday to Thursday 9:00am - 3:00pm; Friday 10:30am - 5:00pm. We offer a competitive salary package designed to attract the right person to join our team. Three days additional ‘close down’ leave between Christmas and New Year, the option to purchase a fifth week annual leave, fifteen days sickness/wellbeing leave, great working conditions and a very supportive and friendly team environment where you can really make a difference. For further information, please contact Waimakariri Libraries Collections Team Leader, Ciaran Findlay on 0800 965 468 (0800 WMKGOV). Applications close 16 November 2025. Please submit your current CV and Cover Letter when applying. The Council is an equal opportunities employer.

Responsibilities

The Library Customer Service Assistants will provide excellent customer service while supporting collection management standards. They will assist in processing, mending, and monitoring library collections.