Library Customer Service Assistant - Weekend at Waimakariri District Council

Rangiora, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Literacy, Interpersonal Communication, Teamwork, Problem Solving, Time Management, Physical Stamina, Empathy

Industry

Government Administration

Description

Library Customer Service Assistant to provide cover for weekend role • Do you love providing great customer service? • Do you have the ability to build a quick rapport with people from all walks of life? • Are you quick to pick up working with new technologies and platforms? • Would you thrive in a high-energy and fun community-focused team? Waimakariri Libraries have an opportunity to join our team as a Library Customer Service Assistant working at Rangiora or Kaiapoi library at the weekends. Supporting a welcoming, professional, and responsive library environment this role delivers dynamic front-line services and includes working with our community to: • access and download our eBook collection on their digital device • navigate online courses to get their career to the next level • recommend or finding their next great read • help with the delivery of fun and engaging programmes and events for all ages • ensure our amazing collections are accessible and look engaging. We are looking for someone who can demonstrate the skills and empathy to support a diverse range of people in their use of the library’s spaces, collections, services and technologies. To be successful, you will need to be able to think quick on your feet, work well as part of a team, have excellent physical stamina, and effortlessly keep a smile on your face during a busy workday. Our ideal new team member will have: • a genuine interest and warmth for meeting, engaging with and helping people • the skills to work in a busy people-centred environment • ability to meet deadlines and quickly pick up new processes and procedures • the skills to assist our customers in their use of technology • an openness to continual professional learning • the ability to interact well with others and enjoy being part of a fun team • good physical fitness and the ability to be on your feet for most of the day. Please click here to view the position description. The hours for this position will be: • 9.15am-2.15pm Saturday • 12.45pm-4.15pm Sunday. For further information, please contact Waimakariri Libraries Operations Team Leader Billy McDonald on 0800 965 468 (0800 WMK GOV). Applications close Monday 22 June 2026. The Council is an equal opportunities employer.

Responsibilities

Provide front-line customer service at the library, assisting users with digital collections, online courses, and book recommendations. Support the delivery of community programs and ensure library collections remain accessible and engaging.