ABOUT THE OPPORTUNITY

We are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.
In this role, you will provide high-quality customer service and support the community’s use of library resources, technology, digital platforms, and participation in literacy and learning programs.

ABOUT US

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We’re committed to building a passionate and inclusive workforce.
We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

• Delivering excellent customer service at library branches, outreach locations, and community events, ensuring all visitors enjoy a welcoming and engaging library experience.
• Assisting customers in making full use of library resources, equipment, technology, and online services through proactive engagement and support.
• Maintaining the library’s customer service areas, including shelving returned items, tidying shelves, updating noticeboards, and refreshing promotional displays and exhibitions.
• Undertaking a range of duties including rostered desk shifts, evenings, and Saturdays across any Cessnock City Library branch.
  To succeed in this role, you’ll need a Certificate III in Library and Information Services, Customer Engagement, Business Administration, or a related field, along with public library experience. You should be committed to delivering high quality customer service, ensuring users feel supported and engaged. Strong accountability, proactivity, and the ability to work independently and as part of a team are essential for success.
  To find out more about your next career opportunity: Position Description