ABOUT YOU

We’re looking for someone who:

• Has a passion for delivering excellent customer service and enjoys interacting with people.
• Works well as part of a team, with the flexibility to assist others and contribute to joint objectives.
• Is confident in resolving complex customer queries and able to take ownership of tasks.
• Is proactive, approachable, and comfortable working in a dynamic, fast-paced environment.

While previous library experience isn’t essential, we are seeking individuals who are eager to learn and contribute to a positive, service-oriented team culture.

HOW TO APPLY

To apply, please submit your CV along with a cover letter to the online portal. Your cover letter should include strong examples of how your experience and skills align with the person specification, found in the attached Job Description below.
Please note: Interviews are provisonally planned for the week commencing 22 September 2025 (22/09/25).
If you have any questions about the role, please contact Andrea Cobelli (Library Expereince and Space Manager), via a.cobelli@mmu.ac.uk

FURTHER INFORMATION

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.
This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.

ABOUT THE ROLE

Are you someone who thrives in a busy, customer-focused environment? Do you enjoy delivering exceptional service, whether in retail, hospitality, or another fast-paced setting? If so, the Library Experience Assistant position at Manchester Metropolitan University could be the perfect role for you!
In this role, you will be a key part of our Library Experience Team, delivering high-quality customer service both in-person and online. You’ll play an active part in ensuring that our library is a welcoming, accessible, and supportive space for all users.

We are recruiting to three positions as part of this campaign:

• Two roles are offered on a fixed-term contract (FTC) basis for 12 months
• One role is offered as a permanent position

As part of your application, you will be asked to indicate whether you wish to be considered for the fixed-term roles only, the permanent role only, or if you are happy to be considered for both. Please ensure you select the option that best reflects your preferences.

KEY RESPONSIBILITIES INCLUDE:

• Responding promptly and professionally to customer inquiries and referring or escalating as needed.
• Collecting and acting upon customer feedback to continuously improve our service.
• Supporting the delivery of circulation services, including shelving and managing library resources.
• Actively roving the library’s study areas, ensuring customers receive the help they need.
• Collaborating with colleagues to ensure smooth communication and service delivery, especially during evenings and weekends.