ABOUT US

At the heart of our Strategy for 2030 and Beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.
Located in the centre of the UK’s second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.
Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.

FULL TIME, PERMANENT ROLE.

Library and Learning Resources are looking to appoint one full time Library Experience Co-ordinator to join our Library Experience team.
The Library Experience team serves as the first point of contact for all library-related enquiries, playing a crucial role in student and staff support. The team provides assistance across a range of topics, from subject-specific help to resource discovery and referencing, while also ensuring that the library’s study spaces are well-maintained and accessible. They operate across multiple campuses and offer both in-person support and the University’s only 24/7 online chat service, ensuring that users have access to help whenever they need it. Their role in maintaining the physical environment, answering enquiries, supporting resource discovery, and signposting users to further help makes them a vital part of the Library and Learning Resources strategy.
The Library Experience Co-ordinator role plays a key part in shaping the student and staff experience, leading front-line services across our library sites and ensuring the effective day-to-day delivery of both in-person and online support. Working with other Library Experience Co-ordinators, you’ll manage and support a team of Library Experience Advisors and Attendants, contribute to service development, and maintain an engaging and accessible library environment.

KEY RESPONSIBILITIES INCLUDE:

• Managing and supporting Library Experience Advisors and Attendants, including performance reviews.
• Leading the delivery of front-line support and enquiry services on campus and remotely.
• Maintaining welcoming and effective library spaces and learning environments in collaboration with university stakeholders.
• Responding to escalated queries and ensuring consistent, high-quality customer service.
• Contributing to service development, process improvement, and policy implementation.
• Producing reports, statistics, and performance data to inform service planning.
  Library Experience Coordinators generally work between the core hours of 9am-6pm Monday-Friday. This post is based at our City Centre Campus but flexibility to work at other library sites is expected. Some hybrid working is possible.
  At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do. This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we serve. We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status.