A fantastic opportunity to join our Library team at an exciting time in a role which is full of possibilities and opportunity for direct impact for our library users.

ABOUT YOU:

If you have successful experience of building and developing teams in a customer focused environment, the development of library spaces, excellent leadership, change and project management, service measurement and evaluation, and a commitment to amazing service in an education setting we’d love to hear from you.
Please see the attached Job Description below for further information on the person specification for this role.

Providing dynamic leadership you will proactively and positively lead on the development of the Library’s customer experience (on campus and digitally) to ensure a consistent and excellent service to all our customers. You will be leading and continuing to develop a high performing and flexible team with a ‘one team’ approach that puts the customer at the heart of everything we do.
You will support the campus experience by contributing to the development of library spaces, adapting to an evolving teaching & learning environment in line with the University strategies. Based in the University Library, and with responsibility for the customer experience and space in the Poetry Library, you will lead a large team in the operation of a 24/7 service in term time and which attracts over 1,000 users at busy periods.
The Library and Cultural Services team are resourceful and passionate about providing an excellent and evolving service to the University’s 38,000 students and 5,000 staff. Digital innovation, service development and an outstanding customer experience mean everything to us. We are agile, collaborative, inclusive and bold. You’ll get the chance to learn new skills, explore your interests, and get involved in exciting initiatives. You’ll be given all the guidance and support you need to help you make a contribution that makes a difference.