Library Officer at Victoria University Minimal

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

77259.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reference Interviewing, Collection Maintenance, Interlibrary Loans, Library Management System, Information Literacy, Problem-Solving, Adaptability, Attention To Detail, Record Keeping, Digital Resource Access, User Experience Support, Frontline Service, Communication

Industry

Higher Education

Description

About VU: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Team: The Campus Library Services team plays a vital role in empowering learning, teaching, and research across Victoria University. We provide high‑quality, student‑centred services that help our diverse community access the information, resources, and skills they need to thrive. Our team manages frontline library operations, supports digital and physical collections, and delivers programs that build information literacy and academic confidence. We work closely with colleagues across the University to ensure our services align with VU’s strategic commitment to accessible, future‑focused education. You’ll be joining a collaborative, supportive group that values curiosity, continuous improvement, and a genuine passion for helping others. With new initiatives underway to enhance digital services, streamline user experience, and strengthen community engagement, it’s an exciting time to be part of the Campus Library Services team. About the Role: As a Library Officer, you’ll be at the heart of delivering an exceptional experience for students, staff, and visitors. This role offers the chance to build strong customer service skills, deepen your knowledge of library systems and resources, and contribute to initiatives that make a real difference in the academic journey of our learners. You’ll support day‑to‑day library operations, assist users in navigating resources, maintain welcoming study spaces, and help ensure our services run smoothly. Working alongside a knowledgeable and friendly team, you’ll have opportunities to grow your expertise, participate in service improvements, and develop professionally within a dynamic university environment. If you’re passionate about helping people, enjoy problem‑solving, and want to be part of a team that champions equitable access to education, this role offers a meaningful and rewarding next step. Position Key Duties Provide high-quality front-of-house library services to the University community across multiple channels, including the physical service desk, online chat, email, and telephone. Respond to routine reference, collection, and information access enquiries, referring more complex matters to appropriate library staff or University service providers in accordance with agreed service frameworks. Undertake collection maintenance activities, such as reshelving, deselection, relocation of items, and updating records. Support access to information resources by processing electronic readings, reading lists, and interlibrary loan requests Utilise the Library Management System and other University platforms to locate and retrieve information, enable access to resources, and process electronic readings and interlibrary loan requests. Monitor public areas of the Library to ensure a safe and welcoming environment, conducive to quiet study, teaching, learning, and collaborative work. Assist with Library engagement activities, including Open Day and Orientation, by supporting tours and workshops as directed Maintain records and statistics relating to the utilisation of library services and spaces. Contribute to projects and other key library initiatives as required, within the scope of the role. Salary: HEP 4 $72,808 - $77,259 per annum +17% superannuation Employment Type: Full Time ongoing Hours: 36.75 hours per week (1/0 FTE) Locations: Footscray Park and City Tower Campuses, may relocate to any other existing or future university work locations. For a detailed overview of the role’s duties and responsibilities, please refer to the Position Description - Library Officer. About You: You come from a people‑focused or information‑rich background, such as customer service, education, libraries, administration, or community services. You are comfortable working across multiple service channels and enjoy helping others navigate systems, resources, and new environments. You will thrive in a role that blends frontline service with behind‑the‑scenes tasks, from responding to enquiries and supporting digital access to maintaining collections and ensuring our library spaces remain welcoming and safe. You are someone who is naturally organised, adaptable, and attentive to detail will excel, particularly when switching between tasks or supporting engagement activities like Orientation and Open Day. We’re looking for someone who brings warmth, patience, and a genuine desire to support student success. Traits such as empathy, curiosity, initiative, and a calm, solutions‑focused approach are highly valued. A willingness to learn new systems and contribute to continuous improvement will make a strong candidate stand out. This role will appeal to individuals who want meaningful, community‑centred work in a vibrant university setting. It offers variety, professional growth, and the chance to make a real difference in the daily experience of students and staff. For someone who enjoys being part of a supportive team and takes pride in creating positive, accessible learning environments, this is a rewarding opportunity to grow and contribute. How to Apply Applications must be submitted: A cover letter Your curriculum vitae/resume Your responses addressing all selection criteria located in the position description Evidence of applicable qualifications, licences and registration The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. Who to Contact? For further information relating to the position, please contact Maryanne Vagg, Manager, Library Client Experience by email at Maryanne.Vagg@vu.edu.au Applications will close Sunday the 1st of March 2026 (11:59pm AEDT). This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged. Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia. Why Join VU VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage Our Commitment to Protecting Country Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. Our Commitment to Progressive Inclusivity VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud to be a WGEA Employer of Choice for Gender Equality. Our Commitment to Inclusive Recruitment VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999.

Responsibilities

The Library Officer will provide high-quality front-of-house library services across physical and digital channels, responding to routine reference and information access inquiries. Key duties also include undertaking collection maintenance, processing electronic readings and interlibrary loan requests, and monitoring public areas to ensure a safe and welcoming study environment.