Library Operations Support and Engagement Officer at Hume City Council

Broadmeadows, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

83714.28

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budget Management, Roster Development, Customer Service, Administrative Support, Staff Training Coordination, Timesheet Management, Stakeholder Liaison, Conflict Resolution, Operational Planning, Written Communication, Verbal Communication, Library Operations

Industry

Government Administration

Description

Job Description Permanent, Full Time $83,714.28 per annum plus Superannuation Join the City Lifestyle team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. Support the Library Leadership Team and Library Management Team in achieving Hume Libraries’ service objectives. Contribute to the provision of high quality library services that meet the educational, recreational and information needs of the diverse Hume community by providing a high level of customer service and operational support. What you’ll be doing: Liaise with Team Leaders regarding staffing levels for rosters. Develop and communicate work rosters for Hume Libraries teams within budgetary guidelines Coordinate induction & annual review processes for casual team members. Identify and organise training for all library staff in accordance with developed rosters. Undertake clerical and administrative tasks in support of Leadership and Management teams. Monitor the library budgets, identify and report potential areas of concern and assist in annual budget preparation Manage last minute roster changes due to unexpected leave. Manage the fortnightly timesheet run, including collating and checking staff timesheets, troubleshooting issues and liaising with Council Payroll. Recommend and develop identified library procedures for review by and approval of the Library Management Team The skills and experience you’ll bring to the role: Demonstrated experience in accounts and budget management including relevant technology, procedures and processes. Demonstrated ability to plan, develop and communicate complex daily rosters across multiple sites. Proficiency and comprehensive and experience in all library operational processes and procedures, including relevant technology. Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly. Ability to deal with difficult situations and present a positive Council image. Ability to develop working relationships with staff and work together in a team environment. Experience in a Public Library or similar environment. Highly developed written and verbal communication skills, demonstrating excellent customer service with the capacity to effectively manage challenging customers while maintaining a positive and professional Council image. Required Certifications & Qualifications Graduate Diploma in Library and Information Services or equivalent post-secondary qualification or less formal qualifications with work skills and relevant experience. Why Hume City Council? A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values: We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn. We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected. We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will. All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do. We offer a competitive salary package, professional development opportunities, and a supportive work environment. A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply. All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. For any queries, please contact us at [email protected]. Additional Information Position Description

Responsibilities

Provide operational and administrative support to the Library Leadership Team, including managing staff rosters and timesheets. Monitor library budgets and coordinate training and induction processes for library staff.