OVERVIEW

Buckinghamshire Libraries are looking for a Library Resources Officer to join our friendly team in the Beaconsfield Area based in Marlow Library. We are seeking people who share our focus on customer service and who would enjoy engaging people with services that can enrich their lives.

ABOUT US

Buckinghamshire Libraries are responsible for delivering a modern library service through 29 libraries to communities throughout the county, using a mixed model of staffed, volunteer-supported and volunteer-led community libraries.
We are currently in the process of launching Library Flex, an enhanced out-of-hours service which will allow library users self-service access to facilities in 8 of our county libraries in addition to a regular staffed service.

ABOUT YOU

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.
If you’re brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.
You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

OUR VALUES AND CULTURE

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

ABOUT THE BUSINESS UNIT

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.
We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

ABOUT THE ROLE

This is a customer-facing role which will require you to be present at a specific site location each day.
This role will involve working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations. Marlow Library will be the typical location, but there will also be a need for travel to libraries across Buckinghamshire.
This is a part-time role of 16.25 hours per week. The working pattern is as follows:
Mondays X
Tuesdays 9.00am – 2.00pm
Wednesdays X
Thursdays 9.30am – 2.00pm
Fridays 9.30am – 2.00pm
Alternate Saturdays 9.30am – 2.00pm
Sundays X
Saturdays will be worked on an alternating basis (one week on, one week off) with a consistent pattern.

As part of this role, you will:

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, for example by signposting to council services under the library’s role as a Council Access Point.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Work with service colleagues to maintain a diary of planned activities and partner events to develop the library as a community hub, particularly around the areas of cultural participation and health and wellbeing.
• Be proactive in marketing and monitoring the use of Library Flex including training library customers in the use of the Library Flex technology and delivering in person site specific induction sessions

Fixed
As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.