Library Services Co-ordinator at Birmingham City Council

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

44075.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Team Coordination, Administrative Skills, Communication, Duty Management, Public Service Delivery, Organization, Stakeholder Management

Industry

Government Administration

Description

Library Services Co-ordinator Permanent Grade C - £35,412 - £44,075 Consultation grade - subject to formal evaluation under the Equal Pay Programme Working 21.9 hours per week Are you passionate about delivering exceptional customer service in one of the UK’s most iconic public libraries? The Library of Birmingham is looking for a proactive, people‑focused Customer Services Coordinator to help lead our front‑of‑house services and ensure every visitor enjoys a welcoming, inspiring experience. As a leading member of our customer-facing team, you’ll coordinate the day‑to‑day delivery of core public services across the Library of Birmingham. Regularly fulfilling the role of duty manager within the building, you will take responsibility for ensuring the safe, efficient, and legal day-to-day operations of the building. You’ll be a visible, positive ambassador for the library, working closely with colleagues, partners, volunteers, and community groups to support the delivery of a huge range of library services, events, exhibitions, and activities. This is a hands‑on role where no two days are the same - perfect for someone who thrives in a dynamic, public‑facing environment. You’ll play a key role in shaping how thousands of people experience the Library of Birmingham every week - supporting learning, culture, and community in the heart of the city. The successful candidate will demonstrate strong administrative skills, excellent communication abilities, and a commitment to delivering high‑quality public service. Experience in coordinating teams within a customer‑facing environment would be a strength, as would the ability to work effectively under pressure and in a large, complex public building The role would suit someone who is confident, organised, great with people, and comfortable working in a busy public environment. For informal enquiries contact Tom Epps - Tom.Epps@birmingham.gov.uk [Tom.Epps@birmingham.gov.uk] Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version], before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy [https://www.birmingham.gov.uk/downloads/download/5688/corporate_safeguarding_policy] | Birmingham City Council here. Job Description [https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43994266&dDocName=UCMFA43946266&allowInterrupt=1] and Person Specification [https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43994275&dDocName=UCMFA43946275&allowInterrupt=1] > We are a disability confident employer and we encourage applicants with > disabilities to apply. We also welcome applications from people with caring > responsibilities and flexible working options will be considered. > > Proof of Right to work in the UK will be required for all applicants in > accordance with UK Home Office > [https://www.gov.uk/government/publications/right-to-work-checklist/employers-right-to-work-checklist-accessible-version] requirements, > before any employment offer can be confirmed. Non-UK applicants (excluding > Ireland) may need to apply for a visa > [https://www.gov.uk/browse/visas-immigration/work-visas] from the UK Visas and > Immigration (UKVI) and may require a Certificate of Sponsorship from > Birmingham City Council for a skilled worker visa > [https://www.gov.uk/skilled-worker-visa] (if the job is eligible).

Responsibilities

Coordinate the day-to-day delivery of core public services and front-of-house operations at the Library of Birmingham. Act as duty manager to ensure the safe, efficient, and legal operation of the building while supporting events and community activities.