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Library Social Services Spec at City of Memphis

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

85841.6

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Service Assistance, Information Provision, Referral Services, Mental Health Support, Substance Abuse Support, Housing Assistance, Case Management, Staff Training, Crisis Intervention, Partnership Development, Community Engagement, Outreach, Needs Assessment, Customer Support, Driver's License Maintenance

Industry

Government Administration

Description

Salary Range:$56,102.54 - $85,841.60 Works under the direction of an assigned manager to build ongoing productive relationships with customers needing social service assistance, while providing information, support, and referrals to appropriate organizations. Acts as a resource for library staff to assist in working with customers experiencing mental health, substance abuse, unstable housing, or other needs. Meets individually with library customers in order to provide referral services or address issues in ways that are consistent with the mission, services, and constraints of LINC 211 and Library. Assesses customer's needs and provides current and relevant information, support, referral, and assistance with needs related to housing, mental health, primary care, substance abuse, case management, or other needs as identified. Provides training to staff and models effective techniques for working with customers. Identifies customers who may benefit from social service support through outreach, direct observation, or referral by library staff. Provides crisis assistance and intervention in the library as needed. Travels frequently throughout the City to different library locations. Develops partnerships with area agencies and stakeholders in order to provide services within the library. Participates in community engagement and outreach, and assists in community-based initiatives.

Responsibilities

The role involves building productive relationships with customers needing social service assistance by providing information, support, and referrals to appropriate organizations. This includes assessing customer needs related to housing, mental health, and substance abuse, and offering crisis intervention when necessary.