The State of Connecticut, Department of Agriculture (DoAg) Bureau of Regulatory Services is accepting applications for the position of License and Application Analyst for its Licensing Unit.

WHAT WE CAN OFFER YOU:

• Visit our new State Employee Benefits Overview page!
• Work at a Forbes-recognized company! Connecticut is proud to be featured on both America’s Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of
• relevant licensure, certification or permit functions of regulated entities;
• relevant regulated industry operations, practices and procedures;
• statistics;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department;
• research, analyze and evaluate data and prepare comprehensive written reports;
• utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.
NOTE: For state employees this is interpreted at the level of Office Assistant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

• Experience in data entry, data management, reporting, and responding to data inquiries using software applications, (such as, e License, Microsoft Excel, R or any SQL based platform, and Office 365 applications including Microsoft Word, Teams, and Outlook.)
• Experience organizing, prioritizing and completing two or more projects with deadlines.
• Experience managing documents including maintaining documents in accordance with records retention timelines or organizing document files.
• Experience in oral and written communication for preparing and presenting findings and recommendations
• Experience assessing the efficiency of work processes and developing operating procedures.

POSITION RESPONSIBILITIES:

As part of our Licensing Unit, you will play a pivotal role in managing the full lifecycle of licensing and credentialing for over 6,800 active credentials across 40+ license types, all administered through the eLicense system. This is your opportunity to bring precision, process engineering, and customer focus to a high impact, public facing function that underpins regulatory compliance and public trust.

You will be responsible for:

• End to end application intake, data accuracy checks, fee processing, and digital license issuance via eLicense
• Vigilant review and verification of documentation to ensure statutory compliance and completeness
• Proactive applicant communication and issue resolution
• Maintaining and enhancing licensing databases, dashboards and reporting tools to support unit workflows and system improvements.

As the central team member of licensing operations, you’ll deliver prompt, informed service to stakeholders . Your analytical skills, attention to detail, and collaborative spirit will be the engine behind consistent, compliant, and efficient credentialing.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

EXAMPLES OF DUTIES

• Assists in administration of licensure, certification and/or permitting functions;
• Reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices;
• Processes initial and renewal applications;
• Responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department;
• Explains regulatory laws and agency regulations to applicants, licensees and consumers;
• Conducts research, collects data and analyzes information relating to application review process;
• Provides technical assistance to clerical staff;
• Authorizes issuance of licenses, permits and/or certifications;
• May participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits;
• May review documents and related materials for criminal convictions and bankruptcy files;
• Performs related duties as required.