Licensed Customer Success Associate at Figure

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

64480.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention to Detail, Technical Support, Process Improvement, Flexibility, Adaptability, Team Player, Organizational Skills, Learning Agility, Empathy, Brand Engagement, Customer Advocacy, Video Notary, Compliance Training

Industry

Description

About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy. What You’ll Do Be the first point of contact and advocate for our customers Handle customer inquiries via omni-channel communication and process applications with exceptional customer service Educate customers on Figure and our products with knowledge and enthusiasm Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience Provide technical support and troubleshooting on a variety of potential issues Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed Participate in new training and licensing programs to expand the team’s capabilities Contribute to an exciting and vibrant office environment and team dynamic What We Look For BA/BS from an accredited university preferred with 1+ years in a customer-facing role Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred The ability to obtain Hawaii MLO licensing within 60 days of hire is required Proven background in being a dependable and reliable team player Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly and compassionate communication skills Successfully complete the required compliance trainings A positive and problem-solving approach to customer service Ability to instill trust and rapport with customers Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platforms Salary Compensation Range: $64,480/yr 15% annual bonus target, paid monthly This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid

Responsibilities

As a Licensed Customer Success Associate, you will be the first point of contact for customers, providing product, technical, and educational support. You will handle inquiries, troubleshoot issues, and promote brand loyalty through exceptional service.