POSITION SUMMARY:

• This position performs the administrative licensing duties for the Municipality’s Short-Term Rental Accommodations Licensing Program.

QUALIFICATIONS:

• 3–5 years of experience in administration or a related field.
• Completion of secondary education plus up to two years of College education in relevant fields of law enforcement, business administration, public administration, office legal administration, or similar.
• Strong analytical and problem-solving skills and attention to detail.
• Demonstrated political acuity, tact and diplomacy skills and the ability to handle confidential matters with discretion.
• Strong customer service and communication skills.
• Intermediate computer skills in Microsoft Office Suite.
• Experience with Laserfiche is an asset.
• Good understanding of Municipal By-Laws, the Provincial Offences Act and other related legislation.
• Works effectively both independently and as part of a team, able to accept direction and complete tasks with limited supervision.
• Maintains confidentiality concerning private matters and issues.
• Responsible for effectively communicating with team members, supervisors, and the public, using oral, written, and interpersonal skills.
• Interact with the public and coworkers in a professional and respectful manner, using good judgment and staying calm in stressful situations.

• Acts as the primary point of contact for property owners regarding the Short-Term Rental Accommodation Licensing Program.
• Receives and reviews all Short-Term Rental Accommodations License applications in conjunction with the Short-Term Rental Accommodations Licensing By-law.
• Provides a high level of customer service, advice, and interpretation as it relates to the Short-Term Rental Accommodations Licensing Program. Responds to inquiries and requests in person, via telephone, or email when necessary and provides public education.
• Efficiently and accurately takes ownership of queries and complaints from members of the public by initiating action or resolving the problem resourcefully and keeping clients informed.
• Ensures all files and records are maintained with accurate information and provides appropriate follow-up on files as required.
• In conjunction with the software solution, monitors sites and agencies to review which properties are part of the Short-Term Rental Accommodations Licensing Program and which are not operating within compliance.
• Reviews application information and schedules required site visits with the appropriate department (Building, Planning, Fire, By-law).
• Provides reporting and analysis of activities, issues licenses, and assists with coordination of Appeals.
• Assists with the suspension and revocation of licenses as outlined in the By-law with direction from the Deputy Clerk.
• In conjunction with Municipal Law Enforcement Staff, receives and documents complaints and prepares reports as directed.
• Deals with matters of a confidential nature i.e., complaints, infractions, licenses, etc.
• Process payments and ensure accurate recording of transactions.
• Provides backup support to the Customer Service role as needed.
• Performs other related duties as may be assigned by the Deputy Clerk.