ABOUT CLUTCH:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and BMO. To learn more, visit clutch.ca.

ABOUT THE ROLE:

You will be responsible for maintaining the daily vehicle licensing operations at Clutch. This role is an integral part of our Field Operations team, as you’ll be completing a large volume of licensing tasks before each scheduled delivery. Ensuring that you deliver an incredible customer experience is a key part of this role. Reporting to the Field Operations Supervisor, the successful candidate for this role is a highly motivated self-starter willing to take ownership of various key administrative tasks and has previously worked in a customer experience-focused role.

WHAT YOU’LL DO:

• Work extensively with Google Sheets to gather and manage data required for daily licensing activities.
• Work with the Clutch software database to retrieve data for licensing purposes and maintain accurate digital records to support the completion of licensing procedures.
• Collaborating with the Revenue, Field Operations and Production teams to coordinate the timely and accurate completion of licensing.
• Ownership and vehicle registration management to streamline licensing procedures.
• Filing documents and storing them manually as well as digitally.
• Keeping up with any changes in licensing regulations and communicating updates to the team.
• Provide training and ongoing support to new hires on daily licensing procedures to ensure accuracy and compliance.
• Investigated inquiries from the sales team and proactively resolved any issues related to licensing to ensure smooth operations.

• Schedule a timely meet up at the Ministry of Service Ontario to complete the administrative procedure.

  What we’re looking for:

• Valid Ontario Driver’s License and clean driving record in the last 3 years

• Previous vehicle licensing experience is strongly preferred
• Previous administrative experience is strongly preferred
• Self-motivated
• Desire to learn new skills
• Excellent communication skills
• Customer service experience
• Team player
• High attention to detail
• Ability to multitask and prioritize competing demands
• Technology savvy (Google Drive, Slack, etc.)
• Must be comfortable working on-site at our new facility in Mississauga, Ontario