For over 30 years, the Kentucky Lottery has earned more than $7.2 billion for the Commonwealth of Kentucky. Our mission is fueling imagination and funding education for all Kentuckians. For nearly two decades, the largest chunk of proceeds – over $5 billion, has gone to funding programs to help Kentucky students stay home and attend college. We have continued to break records – earning over $1 billion in sales every fiscal year since ‘17 to continue to support these important programs.
As a company that was voted Best Places to Work for 5 consecutive years (2021-2025), our team and company values are what makes the difference to college students all across Kentucky.

The Kentucky Lottery’s Core Values:

• Integrity – We do the right thing.
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.
• Social Responsibility – We are a good corporate citizen, giving back to the community.
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great.
• Innovation – We embrace innovation, working to proactively see opportunities.
• Fun – We have fun at work and enjoy a positive work environment.

We want to make winners out of our players, retailers, college students and our employees. We are looking for the best talent to join our winning team.

JOB SUMMARY

The Licensing & Billing Coordinator assists in the process of licensing current and prospective Kentucky Lottery Corporation (KLC) retailers. Initiates and monitors all steps in the licensing process including completion of retailer licensing application, financial and criminal background checks, revenue cabinet inquiries, and any additional follow-up required with current or prospective retailers. Collects and processes payments for current and delinquent retailer accounts. Assists retailers with questions or problems concerning their balance for instant tickets and/or draw games. Provides direction to retailers and internal customers on the navigation and understanding of the KLC’s real-time Accounts Receivable (A/R) website. Generates reports and processes general accounting transactions to modify weekly billing invoice for retailers.

KNOWLEDGE/SKILLS/EXPERIENCE

• High school diploma or equivalent required.
• Minimum two years of general accounting and retail accounting experience.
• Minimum one year of collection experience. Incumbent may have a combination of three to five years’ experience in any of these areas.
• Proven experience providing exceptional customer service through effective communication, problem solving, and conflict resolution.
• Experience with bank processing a plus.
• Must display critical thinking skills and have a mathematical aptitude.
• Must have excellent verbal and written communication skills displaying tactfulness, articulation, and effectiveness while demonstrating patience and respect when speaking with retailers.
• Must have excellent planning, organizational, and time management skills with keen attention to detail and the ability to work independently.
• Must be punctual with the ability to prioritize and adhere to deadlines while ensuring a high-level of accuracy.
• Competent computer skills, including experience with Microsoft Office products – especially Word and Excel.
• Knowledge of AS400 helpful.

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds: Occasionally
• Standing or sitting: Continuously
• Moving: Frequently
• Reaching, writing, fingering, typing: Continuously
• Talking and hearing: Continuously
• Seeing: Must be able to read reports and use a computer: Continuously
• Sitting for long periods of time: Frequently

ESSENTIAL DUTIES/RESPONSIBILITIES

• Initiates, monitors, and responds to information requests related to the process of licensing current and prospective lottery retailers. Manages the flow of paperwork concerning licensing and relicensing. Verifies received documents and information for completeness and accuracy. Regularly updates shared status document so that all relevant parties have access to current licensing status of in-progress applications.
• Works with lottery vendor, as well as lottery operations and sales departments to coordinate the installation and removal of lottery equipment at retail locations.
• Creates, maintains, and protects retailer files (may be electronic and/or hardcopy) containing all required information collected through the retailer licensing process (applications, background checks, Revenue Cabinet inquiries, and credit checks).
• Conducts research and responds to questions from retailers, Lottery internal departments, and lottery vendor. Notifies retailers of missing or incorrect data and follows up with appropriate parties to obtain the required information. Assists retailers with the navigation and understanding of the KLC’s real time A/R website.
• Notifies retailers of returned EFT sweep(s) and check(s) on their account and collects payment. Establishes, collects, and monitors payment plans for delinquent accounts. Prepares documentation for delinquent cases to Revenue Cabinet.
• Processes and balances Billing and Accounts Receivable (A/R) transactions. Utilizes multiple systems to supply retailers with weekly and monthly statements of accounts, invoice copies, and end of the year statements. Maintains retailer bank account information.
• Advises KLC retailers and staff on subjects including retailer billing and transactions, A/R and billing system inquiries, accounting procedures, and department policies. Handles inbound hotline calls during normal business hours.
• Conducts research and processes ticket adjustment credit requests ensuring retailers receive appropriate credit for damaged and illegible tickets.
• Assists with maintaining retention records for the department andresolving issues from the customer service database which are transferred from a third-party vendor.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.