JOB SUMMARY

Do you have superb interpersonal skills?
Could you thrive in a fast-paced and dynamic work environment?
Are you exceptionally well-organised with an eye for detail?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!
Find out more about what it’s like working at Driver and Vehicle Standards Agency - Department for Transport Careers

JOB DESCRIPTION

The Licensing Casework Officer works within the Office of the Traffic Commissioner (OTC).
The Traffic Commissioners (TC) and NI Regulator have varying responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.
The role holder will work as part of a team to process new and variation applications for goods vehicle (HGV) and public passenger vehicles (PSV) operator licences and bus registrations on behalf of the Traffic Commissioner/ NI Regulator.
The role holder will accurately record data provided on application forms and managing a caseload that will have competing deadlines and tasks. They will need to ensure that all necessary information has been received to enable the processing of the applications, within legislative requirements and in line with the guidelines set by the Traffic Commissioner. They will provide help and advice to applicants, where required.

Your responsibilities will include, but aren’t limited to:

• Responsible for the day-to-day processing of applications for new or variations for HGV or PSV operators’ licences and bus registrations working on behalf of the TC/ NI Regulator.
• Responsible for the accurate input of data inputting ensuring quality provision of an operator licensing, registration, and regulation service for and on behalf of the traffic commissioners.
• Act as the first point of contact for customer/operator enquiries offering advice and assistance where possible.
• Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

WORKING HOURS, OFFICE ATTENDANCE AND TRAVEL REQUIREMENTS

Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Administration / Corporate Support
Investigation
Operational Delivery

Your responsibilities will include, but aren’t limited to:

• Responsible for the day-to-day processing of applications for new or variations for HGV or PSV operators’ licences and bus registrations working on behalf of the TC/ NI Regulator.
• Responsible for the accurate input of data inputting ensuring quality provision of an operator licensing, registration, and regulation service for and on behalf of the traffic commissioners.
• Act as the first point of contact for customer/operator enquiries offering advice and assistance where possible.
• Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business

To be successful in this role you will need to have the following experience:

• Good verbal and written communications skills.
• Excellent organisational and administrative skills.
• Ability to work under pressure, to tight deadlines and agreed standards.
• Good analysis and problem-solving skills