Licensing Coordinator - Adobe at Datacom

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Growth, IT Licensing, Relationship Building, Communication, Problem-Solving, Detail-Oriented, Team Player, Self-Motivated, Organizational Skills, Stakeholder Engagement, Analytical Thinking, Software Licensing, Vendor Management, Reporting, Administration

Industry

IT Services and IT Consulting

Description

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow About the Role (your why) This dynamic role supports one of our most successful teams by providing exceptional customer service and driving sales growth within our business. You'll leverage your previous IT licensing experience to develop strong relationships with existing and new clients, identify opportunities, and support the sales process from proposal to close This is a fast-paced environment where you'll hit the ground running and have the opportunity to contribute directly to the team's success, with potential for career advancement Our offices are based in Adelaide, Brisbane, Canberra, Sydney, Melbourne, and Perth. We like to bring people together two days in the office, and we are mindful of the benefits of working from home for work/ life balance What you’ll do As the Licensing Coordinator you will be responsible for (but not limited to): Responding to customer licensing queries, providing quotes, and ensuring all software renewals are kept up to date Working with distributors and vendors including managing the orders pre- and post-sales Contributing to monthly reporting for external and internal customers Attending vendor and distributor training regularly to develop product knowledge and understanding Supporting and working closely with Business Development in the day-to-day transactions of their software for clients including Ensuring Account Managers and Software Licensing Consultants are kept up to date with all Communications on any Escalations / Issues / Resolutions Deal Registration for software vendors where required Working with accounts department on various administration tasks for our orders Meeting expected Service Levels for customers and internal purposes We operate with agility, adapting to evolving requirements from customers, technology partners, and internal stakeholders. As needs change, roles may evolve to ensure we continue delivering the right outcomes What you’ll bring At least 2 years of ICT experience Hands-on experience with software licensing programs from vendors, including Adobe A track record of building lasting customer and vendor partnerships Skilled at connecting with diverse stakeholders and cross-functional teams Clear, persuasive communicator (written and spoken) Analytical thinker with solid problem-solving skills Detail-focused and organised Proactive team player who can also work independently Self-motivated with the ability to prioritise workloads and get the job done Desirable: Experience with Xvantage and ZenDesk If you're a customer-focused professional with a passion for technology and driving sales, we encourage you to apply Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. #LI-Hybrid

Responsibilities

As the Licensing Coordinator, you will respond to customer licensing queries, provide quotes, and ensure software renewals are up to date. You will also manage orders with distributors and vendors and support the sales process.