Licensing Services Administrator

at  Insurance Council of BC

About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
The Opportunity
The Licensing Services Administrator will work closely with the Manager, Licensing to identify emerging trends in the supervision of new life and/or accident and sickness agents and develop courses of action based on identified trends.
This position permits a balanced hybrid model of work-from-home and in-office and is intended for students looking for a 5-month part-time/full-time contract period. Estimated 20 to 35 hours per week.

QUALIFICATIONS AND EXPERIENCE

• High school diploma required.
• Minimum 1 year of experience in an administrative and/or customer service position.
• Excellent word processing skills with a minimum typing speed of 60 wpm.
• Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
• Excellent organization and attention to detail.
• Excellent oral and written communication skills.
• Exceptional customer service skills.
• Ability to effectively work with irate and difficult people.
• Priority may be given to students in Business Administration, Criminology, Arts, and Business Technology.

• Identify emerging trends in the supervision requirements of new life and/or accident and sickness insurance agents in accordance with governing legislation, Council Rules, policies, and department procedures, and work with the Manager of Licensing to develop courses of action based on identified trends.
• Prepare both external and internal written communications as required.
• Input all relevant data into the licensing system.
• Document all pertinent telephone calls and meetings in licensee/applicant files on the licensing system.
• Follow up on open and pending cases.
• Prepare and present briefing materials for internal stakeholders.
• Assist with Licensing Assistant responsibilities as needed.
• Liaise with other departments as required.
• Other duties as assigned by the Manager of Licensing.