Licensing Support Officer at myCareer - NSW Government

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

92701.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Customer service, Data entry, Time management, Regulatory compliance, Licensing assessment, Record keeping, Database management, Communication, Policy interpretation

Industry

Government Administration

Description

Licensing Support Officer Exciting opportunity to join Liquor and Gaming NSW, we're responsible for regulating liquor, wagering, gaming, and registered clubs in NSW This is a Clerk Grade 3/4 role with a salary range of $84,659 - $92,701per annum plus superannuation Ongoing role based in Sydney, NSW - Hybrid working arrangements may be available within business operational needs About Liquor & Gaming NSW We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we’re reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you. We’re enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest. Our work is as diverse as our people and the NSW communities we serve. See what it’s like to work with us About The Role Provide a range of clerical, administrative, assessment and related support services to ensure that liquor licence applications are assessed and processed in accordance with legislation, policies and procedures. To learn more about the role, please click here to download the role description. Essential Requirements Appointment and ongoing assignment are subject to satisfactorily meeting pre-employment and ongoing probity screening to meet the integrity standards set out in section 14 of the Gaming and Liquor Administration Act 2007 About You You will have experience providing a range of customer service, administrative and general support services in a high-volume environment. Key Accountabilities The assessment of liquor and function applications in a fast paced environment Excellent time management and ownership of applications, working within KPIs The provision of accurate, high-quality customer service Ensuring information provided to customers is compliant with policy, procedures, and regulatory requirements Timely and effective responses to applicants and legal representatives in relation to their applications Updating licence records, files and databases to ensure that all documentation is securely and accurately recorded and readily accessible Contribute ideas and processes to improve operations, customer satisfaction and other outcomes How To Apply Your application must include a cover letter (maximum 1 page) and an up-to-date resume that details your capabilities and experience in relation to the above role. You must submit your application via our online portal to apply for the role. Applications will not be accepted by email. Closing Date: Friday 8 May 2026 [10.00AM] Applications submitted after the closing date and time will not be considered Contact: For enquires relating to the role please contact Alice Duxbury / Peter Wicks - alice.duxbury@liquorandgaming.nsw.gov.au / peter.wicks@liquorandgaming.nsw.gov.au For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner – james.changkaeomanee@dciths.nsw.gov.au Working at the Department of Creative Industries, Tourism, Hospitality and Sport At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: Create social and economic opportunities for the state Support the creation of jobs across the creative, visitor and night-time economies Prioritise First Nations artists, stories and culture Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all Drive visitation through events, campaigns and visitor experience development Activate our night-time and creative economies to unlock unique precincts and community spaces Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history. We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

Responsibilities

The role involves providing clerical and administrative support to ensure liquor licence applications are assessed in accordance with legislation and policies. Responsibilities include maintaining accurate records, managing high-volume applications, and providing high-quality customer service to applicants.