Job Summary:
The Collections Agent is responsible for the final collection process of clients’ outstanding balances by way of lien. This includes reviewing account statements; communicating with condominium owners (and/or their representatives) in writing or by phone; preparing and registering of documents and notices in a timely fashion to secure collection of funds. The successful candidate will have proficiency with Microsoft Office, possess strong interpersonal skills, be capable of handling high work volumes with accuracy during peak periods, and have excellent customer service.

Core Competencies:

• Client Focus
• Communication
• Stress Management
• Teamwork
• Strong Written Communication
• Adaptability
• Problem Solving
• Initiative & Time Management
• Accountability & Dependability
• Ethic & Integrity

Job Duties

• Communicating with clients and/or their representatives to collect on outstanding arrears
• Title searches and reparation of registered documents and notices
• Registration of lien
• Review payments received and reconcile with client account
• Data entry
• Basic filing & office duties

Requirements

• Strong written and verbal skills to communicate with all levels of the organization and its executive team, the clients and/or client representation
• Strong customer service orientation
• Exceptional time management skills’ able to deliver successful results within set timelines
• Able to prioritize workload and work well under pressure
• Proactive, takes initiative and works independently
• Highly organized with exceptional attention to detail
• Ability to resolve problems using information available; analyze data

Experience

• Minimum 2 years in a related role
• Preference given to experience in residential or commercial property management
• Bilingual is an asset, but is not necessary

Working Conditions

• In Office presence required with remote work [RW] available following probationary period
• Fast paced
• Free onsite parking
• Free use of gym facilities
• Paid sick and personal time in addition to standard vacation
• Early departure on Fridays
• Staff appreciation activities

Hours of Work
Monday – Thursday 9AM-5PM
Friday 9AM-4PM
Job Types: Full-time, Permanent
Pay: $48,000.00-$50,000.00 per year

Benefits:

• Dental care
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Collections: 1 year (required)

Work Location: In person
Expected start date: 2025-05-0

• Communicating with clients and/or their representatives to collect on outstanding arrears
• Title searches and reparation of registered documents and notices
• Registration of lien
• Review payments received and reconcile with client account
• Data entry
• Basic filing & office dutie