Life & Annuity Call Center Operations Manager at DXC Technology

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Management, Process Improvement, Team Management, Data-Driven Decision Making, Budget Development, Performance Monitoring, Compliance Standards, Insurance Industry Knowledge, Financial Industry Knowledge, Analytical Skills, Continuous Learning, Collaboration, Leadership, Resource Allocation, Quality Enhancement, Customer Experience Transformation

Industry

IT Services and IT Consulting

Description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. Essential Job Functions: • Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations. • Implement process improvements to drive productivity and quality enhancements. • Provide guidance and support to a team of senior analysts and analysts. • Collaborate with senior management to develop and execute process-related strategies. • Monitor performance metrics and key indicators to make data-driven decisions. • Contribute to the development of budgets and resource allocation. • Prepare and present performance reports to senior management. • Ensure that the team meets quality and compliance standards. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 7+ years of relevant work experience ideally in Insurance or Financial industry, with a minimum of 3 years in a similar role in Call center • Proven experience in business process transactions • Proficiencies in business process management and optimization • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Responsibilities

The Operations Manager will manage day-to-day business process transactions and teams, ensuring efficient and compliant operations. They will implement process improvements and monitor performance metrics to drive productivity and quality enhancements.