Life & Annuity Compliance Analyst - SPG at National Life Insurance Company

Montpelier, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

84150.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance, Life Insurance, Annuity, Consumer Complaints, Agent Matters Review, Investigation, Policy Application, Internal Relationships, External Relationships, Microsoft Office Suite Proficiency, Customer Service, Tact, Professionalism, Written Communication, Verbal Communication, Organizational Skills

Industry

Financial Services

Description

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Life & Annuity Compliance Analyst - SPG Please note that we do not offer visa sponsorship for this position. Role Summary Are you looking for the next step in your career with the opportunity to join Life & Annuity Compliance? We are seeking a talented individual who is passionate about continuing to develop their professional expertise through learning more about regulations and how they apply to organizational processes. The successful candidate will become part of the Sales Practice Guidance ("SPG") team and will apply company policies and procedures to review and respond to moderate and varied consumer complaints and non-fraud agent matters and determine appropriate action. In this role you will have the opportunity to cultivate productive internal and external relationships to address mutual concerns through collaboration. As part of our team, you will have the opportunity to apply the skills you have already gained through your work experience, while continuing to grow your business and compliance knowledge as you take the next step in your career journey. The main products handled by the Company are fixed life insurance, including indexed universal life insurance, along with living benefits, and fixed annuities, including fixed indexed annuities. Essential Duties and Responsibilities Contribute to the research, analysis, solution, and response to consumer complaints made by customers, attorneys, customer representatives, and regulators using learned techniques and departmental tools. Execution - 80% Tactical - 20% Assist with the review and investigation of non-fraud agent matter referrals, including interviewing and file reviews, and working with business partners on disciplinary recommendations, if warranted. Use knowledge and skills to complete moderate scope routine and ad-hoc tasks within internally established time standards. Work under general supervision with work reviewed at key milestones and for approval of significant exceptions by management or designated senior colleagues. Build relationships with internal and external (including regulators) peers. Exercise judgment within defined procedures and practices contributing to problem-solving and determining appropriate action. Consistently demonstrate NLG values and Servant Leadership Tenets by actively seeking opportunities to align work with these principles. Minimum Qualifications 3+ years of relevant combination of compliance and/or life insurance and annuity work experience. Proficiency in Microsoft Office Suite. Ability to provide exceptional customer service through empathy, listening, and understanding client needs. Ability to understand and communicate basic compliance topics with training and guidance from more experienced team members. Demonstrate tact and professionalism and the ability to interact with individuals and leaders at all levels of the Company, the Field, and with the public on sensitive matters. Excellent written and verbal communication skills. Ability to work in a fast-paced environment, with a high degree of accuracy. Ability to maintain confidentiality on sensitive matters. Strong organizational, time management, qualitative, and analytical skills. Demonstrate understanding of Company and departmental goals by designing and aligning individual goals to support annual goals and initiatives. Effectively work in a team environment, closely collaborating with business partners. All other duties as assigned. Preferred Qualifications Compliance-related experience Demonstrated basic product knowledge of fixed life insurance and annuities. Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. Salary Pay Range $57,375—$84,150 USD National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. Social Media Policy Site Disclosure and Privacy Policy National Life Group 1 National Life Dr Montpelier, VT 05604

Responsibilities

The role involves contributing to the research, analysis, solution, and response to consumer complaints from various sources, including customers, attorneys, and regulators. Additionally, the analyst will assist in reviewing and investigating non-fraudulent agent matters, including interviews and file reviews, and collaborating on disciplinary recommendations if necessary.