JOB DESCRIPTION:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in business management, computer science or related field preferred
• Life & Annuity or financial industry strong expertise
• Nine or more years of customer service or other contact center operations experience
• Five or more years of leadership, management and supervisory experience overseeing large and complex teams in the insurance industry (life and annuities)- Client customer services and/or back office
• Demonstrated performance management and process improvement implementation and discipline- will include workplace modernization and incorporation of technology solutions into the continuous improvement process and culture
• Demonstrated relationship leadership and management of client agreements and contracts to include service level requirements, business operating procedures and expectations
• Intermediate to expert competency in Word, Excel and PowerPoint
• Ability to create compelling and concise business presentations and updates to Sr Leaders- What? So What? and Now What? Etc.

OTHER QUALIFICATIONS

• Demonstrated strength in business and analytical skills and creative problem solving and decisiveness in taking action
• Demonstrated excellence in communication and interpersonal skills at all levels
• Demonstrated ability to multi-task and work independently and lead effectively in a remote work environment
• Demonstrated effectiveness in inclusion, employee development and satisfaction
• Preferred requirement: FINRA Series 6 and 26 registration -either current or within reactivation window
• Preferred requirement- Six Sigma/LEAN certification

Please refer the Job description for details