Position Summary
The Life Science Field Service Specialist is responsible for providing technical support and expertise to our customers. This includes on-site installation of our instruments at customer labs, troubleshooting equipment issues, assisting with servicing instrumentation remotely and in person, and ensuring optimal performance and functionality for our Life Science products. Collaborating closely with our sales and engineering teams, this role will help to identify customer needs, provide training, and deliver exceptional customer service. This is an exciting opportunity to contribute directly to scientific advancement by ensuring our customers have reliable, cutting-edge tools for their research.
An ideal candidate will have the capacity to travel to the Aurora, Ontario office and train. This role requires up to 100% travel with flexibility to work hours outside of normal business hours. This individual will complete installations, technical support and troubleshooting for a variety of products both virtually and within research laboratories and related spaces. Experience in research laboratories is preferred.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

EDUCATION/LICENSES/CERTIFICATION

· Four (4) year Technical Degree – BME/Electrical/Mechanical Engineering Preferred
· Must maintain a valid driver’s license and the ability to meet company insurance requirements
· Must maintain a valid international passport

PREFERRED EXPERIENCE & SKILLS

• Strong computer skills
• Troubleshooting mindset to help identify the root cause quickly
• Knowledge of basic electronics
• Experience working in a research lab environment
• Experience working in a teaching, consulting or customer support role
  · Excellent verbal and written communication skills – primarily customer-facing email & phone correspondence
  · Hands-on mechanical aptitude for installation and repairing instruments
  · Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and the public
  · Strong attention to details
  · Excellent problem-solving skills
  · Ability to manage a wide variety of activities at the same time
  · Ability to work cross functionally and collaboratively with many stakeholders
  · Good understanding of customer requirements and the impact of failure/cost of poor quality
  · Ability to solve practical problems and deal with a variety of concrete variables
  · Ability to interpret a variety of instructions furnished in written, oral or schedule form
  · Technical skill to use a variety of software packages and provide customer support

WHAT WE BRING

We offer an excellent benefit plan (including travel insurance), performance incentives and paid personal leave, in addition to vacation time. Our office is bright and welcoming and is steps away from a beautiful greenspace with walking trails. Our Health and Wellness committee is dedicated to employee engagement through treat days, opportunities for community support, and company events.
Working for a small company can offer numerous advantages for candidates seeking a dynamic and collaborative work environment. Unlike larger corporations, where roles can be more specialized and limited in scope, small companies provide a unique opportunity to accelerate your growth by giving you the opportunity to explore and expand your skills in various areas. This exposure allows you to develop a diverse skill set by working closely with professionals from various fields.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know. All applicants must be eligible to work in the US, as well as able to pass a preemployment background check and drug screen. Lafayette Instrument Company (LIC) and its subsidiaries are an Equal Opportunity Employer, Drug-Free Workplace and complies with ADA regulations as applicable.
We will review applications as they are received and look forward to hearing from you.
Job Type: Full-time
Pay: $67,500.00-$72,500.00 per yea

Please refer the Job description for details