Lifecycle Service Specialist at Emerson autotmotive

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safety Prioritization, Field Service Documentation, Technical Enquiries, Quotation Preparation, Field Job Scheduling, Technical Expertise, Instrumentation Technologies, Warranty Claim Assessment, Technical Notes Development, Customer Relationship Management, Fault-Finding, Diagnostic Skills, Process Automation Instrumentation, Interpersonal Communication, Commercial Awareness, Time Management

Industry

Automation Machinery Manufacturing

Description

In This Role, Your Responsibilities Will Be: * Ensure all work is carried out with Safety as a priority, proactively identifying and reporting potential issues. * Execute planned service activities, customer engagements, and field service documentation with professionalism and timeliness. * Respond to technical and commercial enquiries, prepare quotations/proposals, and schedule field jobs. * Provide field support within NSW as well as across the broader ANZ region. * Act as a trusted advisor to Sales, Marketing, and customers regarding Measurement Solutions technologies. * Conduct or assist with training, sales calls, site walks, audits, and roadshows. * Develop and maintain strong technical expertise, particularly in measurement and instrumentation technologies. * Assess and support the resolution of warranty claims. * Support the development of technical notes, tools, and documentation to grow Emerson’s Lifecycle Services business. * Maintain strong relationships with key customers and work to expand service scope. * Assist Sales & Marketing in developing products, systems, and lifecycle service offerings. * Undertake or escalate technical investigations as required. * Provide excellent service to build customer confidence. * Offer technical advice on Measurement Solutions portfolio queries. * Perform administrative tasks including training participation, updating technical knowledge, and timely reporting in CRM and other systems (e.g., Clarity, FSMA, VelocityEHS, Service Cloud). Who You Are: You thrive in environments that demand technical expertise, customer focus, and proactive problem-solving. You are an energetic and resourceful professional who enjoys working collaboratively across teams and adapting to varied customer needs. You communicate effectively, build strong relationships, and deliver high-quality work even under challenging conditions. You are resilient, adaptable, and always eager to take on new challenges with enthusiasm. For This Role, You Will Need: * Tertiary engineering or technical qualification in instrumentation, process, or automation (highly regarded; relevant experience considered). * Restricted Electrical Work Licence (preferred but not essential). * Quantifiable experience in field service or technical roles with a strong customer service standard. * Strong fault‑finding and diagnostic skills in instrumentation technologies (Pressure, Temperature, Level, Coriolis, Ultrasonic, Magnetic, Vortex, Differential Pressure, Flow, Liquid & Gas Analysis). * Experience with technical maintenance in process automation instrumentation; experience with GCs, Gas Analysis, Fiscal Metering, QMI advantageous. * Strong interpersonal, verbal, and written communication skills. * Commercial awareness and understanding of business drivers. * Ability to promote the value of service and service contracts. * Strong motivation, accountability, and ownership of outcomes. * Excellent time management and prioritisation skills. Our Culture & Commitment to You: At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know great ideas come from great teams. Our commitment to ongoing career development and building an inclusive culture means you will have the support to thrive. Whether through mentorship, training, or leadership pathways, we invest in your success so you can make a lasting impact. We recognise the importance of employee wellbeing and provide competitive benefits including medical plans, Employee Assistance Program, employee resource groups, and more. Our flexible leave policies include paid parental leave for all parents, vacation, and holiday leave.

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Responsibilities

The specialist will ensure all work prioritizes safety, execute planned service activities professionally, and respond to technical and commercial inquiries across the ANZ region. Responsibilities also include acting as a trusted advisor, conducting training, developing technical expertise, and supporting the expansion of Lifecycle Services offerings.