Lifeguard at Chessington World of Adventures Resort

Royal Borough of Kingston upon Thames, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

12.35

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Care, Safety Supervision, Cleanliness Maintenance, Hazard Identification, Guest Enquiries Resolution, Telephone Enquiries, Upselling, Reporting, First Aid, Policy Adherence, Capacity Management, Professionalism, Water Safety Education

Industry

Travel Arrangements

Description

What you'll bring to the team Job Scope:To create magic moments by working closely with the Lifeguard team to supervise the safety of all bathers within Savannah Splash. To provide excellent guest care as well as safety for guests visiting Savannah Splash by achieving high standards of cleanliness and adhering to the NOP’s and SOP’s. Job Purpose: As a Lifeguard you will ensure health and safety in the Leisure Club, by reporting things if they don’t look right, looking out from hazards and preventing them from happening. You will also be maintaining supervision in the pool hall to ensure that guests/members are having fun whilst also being safe. Day to day your role will include, but is not limited to: Resolving guest enquires and feedback to the best of your ability to a high standard promoting return visits Confidently answering telephone enquires quickly and efficiently and taking advantage of upselling opportunities Helping maintain the hotel by keeping high cleaning standards, reporting and removing hazards and highlighting potential improvements Maintaining high supervision in the pool hall to ensure safety of guests swimming is at a high. You will have mixed hours, which will range from 6am – 10pm Key Accountabilities Responsible for ensuring all company policies and procedures are adhered to by the customer. Ensure building and bather capacity is managed in line with SOP’s. Take care of the health and safety of themselves and others. To be courteous to guests and answer any queries or concerns they may have. Whilst on duty you are to behave in a professional manner, be clean, tidy and alert at all times. Educate guests about hazards, risks and water safety in general. To report accidents and assist in first aid when required. Ensure cleaning schedules are adhered to, and cleaning duties are carried out each day before Savannah Splash becomes operational each morning and closes each night, as well as keeping the cleaning up throughout the day. To be fully conversant with all company and leisure policies and procedures with particular attention to fire, health and safety and evacuation. Qualifications & Experience Must hold a valid NPLQ Certification Will require DBS Full-Time Availability (Weekdays) is desirable Additional Considerations All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Benefits A competitive hourly rate Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel 25% discount in our on-site retail shops and restaurants 40% discount on Lego Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world Ongoing training and development opportunities Pay Range GBP £12.35/Hr.

Responsibilities

The primary responsibility is to ensure the health and safety of all bathers at Savannah Splash by maintaining constant supervision, reporting hazards, and adhering strictly to operational procedures. Daily tasks also involve resolving guest inquiries, maintaining high cleaning standards, and educating guests on water safety.