• Job Reference: LG-TC-NEW
• Date Posted: 24 April 2025
• Recruiter: Educated Body
• Location: Nine Elms, SW London
• Salary: £13.00 Per Hour
• Sector: Lifeguard
• Job Type: Permanent
• Contact: Susie Greenslade
• Email: susie@4leisurerecruitment.co.uk

ABOUT US

Educated Body is a health and fitness company that operates in a niche sector, luxury residential and corporate developments. We work on some of the highest profile property projects in the UK, our job is to run luxury health clubs and spas. This means delivering the highest levels of customer service inside these beautiful leisure facilities that host; A Gym with unrivalled top of the range equipment, a stunning Swimming Pool with a Sauna/ Spa, an extensive Group Exercise programme, Personal Training, Beauty Therapy rooms, areas for relaxation and wider wellbeing services. We do not just manage sites; we consult on their development and design, and we supply specialist equipment too. We are a flexible, agile, and fast-growing company where our good people will get promoted. We are opening lots of new sites and we need managers. We will train you and support you to grow with us. You will get the chance to learn on the job and work with our senior management team too.
We focus on career development and promotion. Our people are at the core of everything we do. If you are looking for a career and not just a job, you are in the right place!

QUALIFICATIONS AND EXPERIENCE

• A National Pool Lifeguard Qualification (NPLQ) - Or willing to undertake one
• Experience in 5-star or luxury environment from within the leisure, hospitality or customer service sectors
• A strong understanding of high standards, including personal presentation
• Good written and verbal communication skills
  Most importantly, you will need all the traits that make you destined for greatness!
  We want future managers so you will need to be vigilant, a good communicator, someone with resilience and someone willing to learn.
  If this sounds of interest, please apply today

KEY DUTIES

• Responsible for the delivery 5* customer service to all residents, guests and external contractors at the development
• The first point of contact for all queries within the leisure club
• Ensuring all pool users are safe and in a welcoming environment
• Adhering to the health and safety procedures including pool testing, water safety guidelines and site-specific regulations
• General poolside and cleaning
• Supporting on front of house, meeting and greeting the guests, answering the phones and general administration tasks

THAMES CITY ROOTS - YOUR RESPONSIBILITIES WILL INCLUDE, BUT NOT BE LIMITED TO:

• To perform and oversee all daily tasks outlined in the shift task list found in SPIKE in a proactive, professional and timely manner with the overall aim to delight our residents with uplifting & blissful moments.
• To ensure we Negotiate NO with any request which requires a different solution and creative thinking.
• To promote and challenge the amenities team ensuring they greet our residents, their guests, and visitors by Engaging in Eye Contact within 10 steps, nodding with a smile, whilst offering a verbal greeting in 5 steps or less.
• Ensure the team handling all amenity enquires from residents to provide creative options in a timely manner through Quick and Efficient Service ensuring action and follow up through to closure to ensure the resident is delighted noting preferences and preparing for those Everlasting Moments.
• Responsible for maintaining the highest quality database relating to residents’ preferences Understanding each resident is Exclusive in line with Thames City guidelines.
• To promote and challenge the team to ensure consistent knowledge of our vision & roots and all other service standards or operating procedures and assist the residential amenities general manager in their implementation ensuring our residential & guest experiences at Thames City.
  We are currently able to offer a range of contracted hours for this position such as: 24hrs, or 40hrs. You must be able to work a range of shift patterns including early starts, late finishes, over both weekdays and weekends.