Lifestyle Project Specialist at Kaelo

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Business Analysis, EAP, Wellness, Healthcare, BRS Drafting, Stakeholder Engagement, Data Analysis, SLA Monitoring, Third-Party Management, IT Development, Reporting Skills, Strategic Thinking, Attention To Detail, Coordination, Emotional Intelligence

Industry

Insurance

Description

Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes. Job Description JOB DETAILS BUSINESS UNIT: Operations - Clinical Support DATE OF JOB PROFILE: 4 March 2026 FAIS: No KEY OUTCOMES (not limited to) Level 4 and 5 process elements KEY RESPONSIBILTIES Lead end-to-end project implementation within the EAP and wellness portfolio. Develop business requirements specifications (BRS) for new initiatives, platforms, and service enhancements. Coordinate cross-functional stakeholders (clinical, operations, IT, marketing, finance and others). Monitor SLA adherence, utilisation trends, and service quality matrix. Analyse data to identify improvement opportunities and drive evidence-based decisions. Manage third-party provider relationships and ensure contractual compliance. Support the development and enhancement of digital access channels. Qualifications MINIMUM REQUIREMENTS Relevant qualification with experience in project management and/or business analysis. 3 – 5 years’ experience in project management within EAP, healthcare or wellness environment. Strong understanding of the operational workings of the EAP environment. Experience drafting BRS and working with IT development teams. Strong analytical and reporting skills. Excellent stakeholder engagement and communication skills. Additional Information CORE COMPETENCIES Strategic thinking and systems orientation High attention to detail Strong coordination and organisational skills Solution-focussed mindset Ability to work under pressure and manage multiple projects High emotional intelligence and professionalism.

Responsibilities

The role involves leading end-to-end project implementation within the EAP and wellness portfolio, including developing business requirements specifications for new initiatives. Responsibilities also include coordinating cross-functional stakeholders, monitoring service quality, and managing third-party provider relationships.