JOB DESCRIPTION

Directorate: Strategy & Resources
Service Area: Leeds Building Services
Job Title: Lift and Workshop Manager
Grade: PO4
Conditions Of service: NJC Conditions apply.
Responsible To: M&E Senior Service Manager
Responsible For: Lift and Workshop Team Leaders
Job Purpose: To successfully lead the Lift and Workshop service and ensure a comprehensive, customer focused service is delivered. To achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards, and policies of the Council. To ensure overall value for money is achieved through the effective management of resources.

QUALIFICATIONS:

• City and Guilds 1 & 2 or NVQ 3 equivalent in lift engineering or equivalent relevant demonstrable knowledge and experience.
• A H&S qualification would be advantageous for the role however as a minimum SMSTS will be required. The post holder will have this qualification or be willing to work towards. A full driving license is essential for this role.

ESSENTIAL REQUIREMENTS: IT IS ESSENTIAL THAT THE CANDIDATE SHOULD BE ABLE TO DEMONSTRATE THE FOLLOWING CRITERIA FOR THE POST. CANDIDATES WILL ONLY BE SHORTLISTED FOR INTERVIEW IF THEY CAN DEMONSTRATE THAT THEY MEET ALL THE ESSENTIAL REQUIREMENTS.

• Able to provide visible effective leadership, direction and coordination regarding resources, workloads, processes, and projects.
• Able to identify and implement culture change programmes, improve service quality, and support a culture that drives up standards and performance.
• Sound commercial understanding with the ability to assess profitability and identify areas for improvement /efficiency.
• Able to contribute to the strategic direction of the Directorate, Division, and service/functions.
• Able to create a performance framework and culture that provides high efficiency and high-quality outputs that link to Council priorities.
• Excellent communication skills, both verbal and written.
• Able to resolve potential conflict and to gain cooperation and trust.
• Able to develop productive working relationships that command respect, trust, and confidence.
• Strong customer care focus and ability to communicate effectively with customers, staff, contractors, and elected members face to face, over the phone and in writing.
• Able to manage a Lifts & Workshop service with competing priorities whilst delivering on a range of service objectives and adapting to changing circumstances.
• Able to use IT applications (Word & Excel) and management information systems.
• Able to produce work of a high standard with attention to detail, whilst meeting often tight deadlines.
• Able to work across service boundaries to achieve objectives and outcomes.
• Able to co-ordinate construction activity and produce accurate and robust programmes of work.
• Able to use initiative to develop solutions to complex issues and problems to ensure effective service delivery.
• Able to work flexibly across different work locations and areas as appropriate.
• Good knowledge of Health & Safety legislation including the responsibilities under the CDM regulations 2015
• Excellent understanding of relevant specialist legislation relating to the service area e.g. LOLER, PUWER.
• Sound understanding of social housing and government policy including current issues affecting the sector.
• Good commercial knowledge and an understanding of modern methods of procurement and procurement legislation and procedures as well as effective contract management procedure
• Good working knowledge of Building Regulations and their practical application within the relevant service area.
• Understanding of the role of Elected Members within the Council and the community
• Understanding of the diverse needs of communities and neighbourhoods
• Understanding of and commitment to equality and diversity in terms of both employment and service deliver
• Detailed knowledge of key strategic plans including the Vision for Leeds and City Priority Plans
• Awareness of Asbestos related issues and responsibilities
• Understanding of HR Policies including improving attendance and disciplinary procedures
• Understanding of the Council values and a commitment to embed them into ways of working.
• Of successful management of a Lifts & Workshop operational service
• Of leading, coaching, and motivating teams and individuals
• Of managing in a political environment and working on politically sensitive issues
• Of working effectively with internal and external partners to contribute to strategic partnerships/programmes and deliver cross service projects to achieve positive outcomes partners
• Of problem solving, individually and in a group setting.
• Of managing and controlling budgets and achieving budgetary targets.
• Of managing and developing staff to achieve objectives and outcomes
• Of successfully presenting complex information to a range of audiences.
• Of producing information for tender documents including design, specification, pricing, and performance.

JOB DESCRIPTION CONTENT PREPARED / REVIEWED BY:

Name: Craig Simpson Designation: Head of Service Date: 20/08/2025
Job Description Approved by: Human Resources Date: 20/08/2025
Job Evaluation Ref: TEC05

ABOUT THE ROLE

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.
As our next Lift and Workshop Service Manager, you’ll have a good knowledge and keen focus on compliance activities, in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.
The role is integral to our team to help make Leeds a better place for all.

RESPONSIBILITIES

• Assist the M&E Snr Service Manager to develop and deliver strategic business improvement plans focussing on a range of activities which will deliver value for money services to customers and contribute to the delivery of Council priorities.
• Use specialist knowledge to ensure that team leaders and operatives are suitably trained and have the skills, knowledge, and experience to deliver a safe and efficient Lifts & Workshop service which is compliant with all legislative requirements.
• Act as a point of contact and support the duty-holder within depth expertise and knowledge in relation to statutory registration and audit activity.
• Responsible for ensuring the service has suitable and sufficient processes and controls in place to meet the requirements of the independent inspections/audits by approved bodies and lead on any recommended actions.
• Undertake daily line management duties of staff within the team in accordance with all council policies and procedures ensuring that staff records are maintained using the appropriate documentation and associated guidance.
• Responsible and accountable for effective budget management of the planned works service working within financial regulations.
• Responsible for ensuring that cost control processes are in place and that works are invoiced accurately and in a timely manner.
• Ensure that an appropriate auditing and monitoring regime is in place to provide evidence that the Council is taking proportionate steps to manage risks and ensure employees are kept up to date with appropriate standards and delivering the highest level of standards.
• Develop and maintain appropriate systems to monitor and control costs and achieve financial and performance KPI’s to ensure that quality and value for money can be demonstrated in the delivery of the service.
• Develop and maintain effective relationships with other Council Directorates, external partners, and agencies, to deliver contracts and ensure effective investment is achieved.
• Provide clear direction, visible leadership, and motivational management to create a high-performance culture which drives continuous improvement, organisational change and efficiencies whilst delivering service priorities.
• Deputise for the M&E Snr Service Manager as appropriate on an ad-hoc basis for duties commensurate with the grade.
• Develop and implement rigorous and effective business processes to drive forward service improvements.
• Maintain a high level of personal effectiveness and uphold and promote the values of Leeds City Council.
• Ensure that effective business continuity and risk management procedures are in place.
• Ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
• Oversee the programming of works and lead on the planning and management of resources across the service.
• Effectively manage the performance of staff and quality of work produced and respond appropriately to performance issues through a coaching style of management, providing both high challenge and high support.
• Ensure effective, positive, and open relationships with staff and trade union representatives.
• Ensure that all colleagues and subcontractors are working to achieve the business and service plan.
• Responsible for investigating and resolving escalated complaints regarding the service in accordance with the Councils Complaints Policy.
• Responsible for and contribute to Health and Safety Management in line with LCC policies and procedures and relevant legislation.
• Provide specialist advice and maintain an up-to-date awareness and knowledge of a comprehensive range of construction related theories and methods.
• Ensure that contractors are managed appropriately including effective contract management and the management and attendance of contract review meetings.
• To have a general understanding of SLAs and construction contract forms such as JCT, NEC contracts.
• Safeguarding all forms of certification and reporting any loss, theft, or misuse in line with LCC information governance standards.
• Undertake and produce estimates, pricing documents, design, and final accounts as appropriate and provide oversight to staff undertaking these activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol, and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

As a Lift and Workshop Service Manager, you will bring to the role:

• Responsible for investigating and resolving escalated complaints regarding the service in accordance with the Councils Complaints Policy.
• Responsible for and contribute to Health and Safety Management in line with LCC policies and procedures and relevant legislation.
• Provide specialist advice and maintain an up-to-date awareness and knowledge of a comprehensive range of construction related theories and methods.
• Ensure that contractors are managed appropriately including effective contract management and the management and attendance of contract review meetings.
• To have a general understanding of SLAs and construction contract forms such as JCT, NEC contracts