PEOPLE

• Collaborate with all internal and external stakeholder, customers, or suppliers in the execution of your duties.
• As a hybrid role you will be expected to perform your duties as a minimum in line with this Job Description regardless of whether home or office based. Self-Leadership.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent with Excel and MI systems
• Confident composing email and communicating across various levels.
• Ability to work under pressure/ adaptable to change and pace.
• Tenacity in driving change and performance in suppliers and internal stakeholders.
• Ability to hold transparent, professional, and difficult conversations around matters of performance.
• Setting clear goals and expectations in the requirements of self and others.
• Embraces the mentality of “keeping-our-promise”.
• Excellent influencing and communication skills. Comfortable identifying, managing, and supporting senior stakeholders, both internally and externally, to gain commitment and advocacy for business improvement initiatives, transformational activity, programmes, and projects.
• Comfortable dealing with ambiguity, operating and delivering within a fast-paced and changing business / market environment. Able to demonstrate resilience at times of high pressure.
• Able to demonstrate empathy and the integrity to deal with sensitive and personal information during times of change and business improvement.
• Excellent planning, organising, and prioritisation skills; strong results focus and deadline driven.
• Effective problem-solving and decision-making, highly flexible and self-starting.
• Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential.
• Previous experience of using a CAFM system is desirable.
  In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
  The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
  It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
  Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe

JOB PURPOSE:

The lifts off coordinator is totally responsible for effective management and successful completion of all L&E reactive tasks in line with their completion SLA. Whilst remaining responsible for the overall successful completion of reactive, remedial, and corrective activities, you will play a lead role in engaging with all L&E Service Providers employed by City. You will drive the relationship in a professional manner identifying ways to continually improve demonstrating City value of strives to improve and makes it happen.
You will proactively lead the engagement with M&S, and all internal and external Stakeholders and suppliers in developing effective relationships and driving high levels of performance maintaining “lift-off” % to a minimum. The L&E Lift Off Coordinator will drive the required outcomes through the L&E Suppliers to achieve the required outcomes. You will maintain all data relating to the reactive repair works and the L&E function to ensure that City remain legally compliant at all times.
You will ensure that related aspects of quotes and value for money are maintained and in line with contractual and City Process and Procedures. You will ensure that all remedial tasks are correctly raised within Mercury and that all relevant data is contained and uploaded within the system to aid auding of any specific item. You will ensure that daily, weekly and monthly reporting is achieved through the provision of consistent data held within Mercury, MI reports and reports from suppliers. You will proactively identify favourable and adverse trends within the data working collaboratively with the wider team, City business and suppliers to identify route causes with a focus on reducing the likelihood of routine failures that influence asset availability.

FINANCIAL RESPONSIBILITIES:

Whilst not having a direct financial responsibility the actions and inactions of the role have financial and commercial implications. Be responsible for understanding the financial and commercial implications of your position and the impact this has on City and its Customer.

PEOPLE RESPONSIBILITIES:

The Lift Off Coordinator does not have any direct reports. However, will be required to demonstrate good leaderships skills in the indirect leadership of suppliers and third parties.