Lift Operations Manager - MM at Marquette Mountain Resort LLC

Marquette, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lift Operations, Safety Management, Personnel Management, Customer Service, Communication Skills, Organizational Skills, Weather Monitoring, Equipment Maintenance, Emergency Response, Training, Documentation, Problem Solving, Team Leadership, Regulatory Compliance, Manual Labor, Technical Skills

Industry

Recreational Facilities

Description

Description Job Purpose The Lift Operations Manager will provide for the safe uphill transportation for guests and co-workers by supervising the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation. Shift: Must have open availability, including, weekdays, weeknights and weekends Essential Duties and Responsibilities: Plan, supervise and coordinate daily lift operations by exercising supervisory leadership over lift operators. Ensure completion of daily safety checks, reporting and documentation, assisting with emergency situations and evacuations as necessary Maintain knowledge of and enforce all applicable laws, regulations, and company policies Audit inspection and maintenance of all equipment, tools, and facilities Assist the Mountain Manager with hiring/staffing, employee discipline, employee goal setting, and recognition. Monitor lift operators to ensure they are performing quality customer services and professional behavior. Implement, maintain, and coach safety in the workplace. On-hill management, evaluation, and training of lift operations. Monitor weather conditions and general surroundings by inspecting all lifts and operators on a regular basis. Supervise and assist with daily openings and closings including transportation for team members to work sites, preparation of ramps, and mazing. Work closely with the lift maintenance team to ensure issues are resolved when they arise, and assist with preventative maintenance tasks as required by lift maintenance. Provide superior and interactive service to our guests. Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed. Meet service level objectives and department goals as set for by the General Manager. Support continuous improvement activities. Assist in the support of new and ongoing projects. All other job duties as assigned. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Minimum Qualifications: Minimum of two years experience in the mountain bike or ski area industry Strong communication skills Organizational skills with ability to plan ahead Ability to work manual labor in all weather conditions Experience with personnel management Proficiency in alpine and lift operations Familiarity with OSHA/MIOSHA safety standards and basic labor practices Skilled in the proper and safe use of all equipment, tools, products, and materials relating to the department Understanding of tools, machines and the ability to diagnose and repair equipment preferred Proficient keyboarding skills and knowledge of internet and Microsoft Office tools Education: High school diploma or GED equivalent Experience and/or Training: Minimum of two years experience Licenses/Certificates: Valid driver’s license required Technology/Equipment: Snowmobile Physical and mental demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus Equipment Used: Snow removal equipment Snowmobile Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Harsh outside weather conditions. Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne. particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. Noise level in the work environment is usually loud. Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration Benefits (depended on hours worked and status): Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Other: Employee Assistance Program (EAP) Wellness incentives Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Responsibilities

The Lift Operations Manager supervises daily ski lift operations and ensures the safety of guests and team members. They coordinate with various departments and manage lift operators to provide quality customer service.