Location:
The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.
Job Description:
The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!
Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don’t have the solution, we dig deeper creatively to find one.
Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.
The Dining Room Attendant is responsible for delivering excellence in guest service by supporting servers in providing personalized service, anticipating, and delivering guests’ needs. The DRA comprehends the food & beverage operation, anticipates the needs of the servers to ensure all products and supplies are present to enhance overall service.

Responsibilities:

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
• Perform proper steps of service for all tables. Responsible for ensuring high-quality table sets, service, food quality and presentation.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications:

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a fine dining restaurant is strongly preferred.
• Ability to always maintain a positive and professional demeanor and composure.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be comfortable speaking to guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Must be able to work a variety of shifts, including weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Computer literacy to include Payroll systems, Micros, POS systems
• Serve Safe certified | Unexpired TIPs required.

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
• Perform proper steps of service for all tables. Responsible for ensuring high-quality table sets, service, food quality and presentation.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership