WHAT YOU’LL DO AS A LINCOLN SERVICE CONSULTANT:

As the face of our service department, you’ll guide Lincoln clients through every step of their service visit — building confidence, loyalty, and long-term relationships.

KEY RESPONSIBILITIES:

• Greet and consult with customers in a warm, professional manner.
• Identify vehicle service needs clearly and accurately.
• Present recommended services with transparency and confidence.
• Communicate effectively throughout the service process via phone, email, and in person.
• Maintain a top-tier Service Experience exceptional follow-through and care.
• Coordinate with technicians and service team to ensure timely completion and accurate updates.
• Foster positive relationships with clients, internal team members, and Lincoln factory representatives.