Description
ICF is currently seeking a Line of Business (LOB) Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the LOB Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Administration for Children and Families (ACF) Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As LOB Manager, you will develop and maintain individual work plans for each LOB’s service area: Case Locate and Interstate, Employer Services, and Federal Collection and Enforcement.
You will be responsible for project control and management reporting, in collaboration with the Program and Deputy Program Managers.
The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment. Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value.
The hire of the LOB Program Manager, or any replacements thereof, must be approved in writing by the CO or the COR.
Key Responsibilities:
- Recommending enhancements systems and/or processes
- Developing business requirements for new enhancements
- Conducting feasibility study, business case, and/or cost benefit analysis
- Investigating and gathering information from private and public sources
- Developing project plans, schedules and present findings at DFS governance meetings
- Providing support and assistance to federal managers and states implementing interstate initiatives designed to enhance their achievement of child support program objectives.
- Coordinating annual Interstate Case Reconciliation (ICR) also called the Nationwide Case Match with states and systems development Contractor.
- Creating the Reconciliation Outcomes Reports.
- Providing technical assistance to states in use of response data, working with states to interpret results and addressing discrepancies to improve interstate communication, collections and performance measures.
- Preparing, Maintaining and Updating User Guides including: ICR User Guide, ICR Cheat Sheet , ICR Desk Aid
- Identify and reach out to stakeholders to share information about DFS systems and services to improve communication and processes. For example, employers and benefit agencies can use the Portal to report lump sum payments, terminations and to update information about their organization.
- Using current data collection tools and reports, make recommendations on potential improvements and urge reporting, and/or correct entries in database
- Collaborate with state and federal agency partners to improve reporting compliance
- Supporting, preparing materials for, and participating in conference calls with both public and private sector employers and benefit agencies for problem solving discussions and sharing best practices about outreach, training, electronic transmission of payments and forms, employer-related program issues, and special projects. For example, DFS conducts monthly conference calls with SSA.
- Coordinate with the U.S. Department of Labor (DOL) to improve the accuracy and timeliness of State Workforce Agencies’ submittals to the NDNH.
- Maintain current stakeholder contact information (employers, child support agencies, federal and state agency partners)
- Maintain addresses for federal agencies for income withholding orders (IWO) and national medical support notices (NMSN) in support of Federal Agency Partners
Basic Qualifications:
- M.S. or B.S. Required
- For M.S. a minimum of 4 years’ relevant child support services and enforcement experience
- For B.S. a minimum of 8 years’ relevant child support services and enforcement experience
- 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
- Ability to travel up to 10% of the time
- Eligible to complete the HHS background verification process at the Public Trust clearance level
Preferred Skills/Experience:
- Master’s in social services-related field.
- PMP Certification
Professional Skills:
- Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
- Creating and maintaining quality control through repeatable, managed processes.
- Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure
- Sound business ethics, including the protection of proprietary and confidential information.
- Exceptional oral and written communication skills with attention to detail.
- Analytical, problem-solving, and decision-making capabilities.
- Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
- Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.
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