Line Run Operations Manager at Adventures by Dawn LLC

Accokeek, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transportation Operations Management, Operational Data Analysis, Service Reliability Improvement, Driver Accountability, KPI Tracking, Crisis Management, Route Coverage Planning, Intercity Transportation, Scheduling, Leadership, Communication, Decision Making, Operational Reporting, Resource Coordination, Performance Monitoring, Escalation Management

Industry

Description

Description Adventure Tours is seeking a strong transportation operations leader to take ownership of our scheduled line run division. This role oversees approximately 18 scheduled intercity services operating throughout the Northeast corridor, including: • Washington, DC to New York • Richmond, VA to New York • Philadelphia to New York • Philadelphia to Boston This is not a traditional dispatch role. The Line Run Operations Manager will lead the operational performance, service reliability, driver accountability, and day-to-day execution of the company’s line run network across multiple markets. We are looking for someone who understands how to manage transportation operations in real time, interpret operational data, identify trends, develop corrective action plans, and drive measurable operational improvement. Requirements Core Responsibilities • Lead daily line run operations across multiple markets • Monitor and improve on-time performance and service reliability • Analyze operational data and build action plans tied to performance trends • Manage operational escalations, delays, service disruptions, and service recovery efforts • Hold drivers and operational teams accountable to company standards • Coordinate with dispatch, maintenance, and operations leadership to resolve issues quickly and effectively • Investigate recurring operational failures and implement corrective measures • Ensure route coverage, schedule adherence, and operational consistency • Maintain operational reporting and KPI tracking • Participate in an on-call rotation for after-hours operational support • Maintain strong communication with internal leadership and operational partners What Success Looks Like • Improved on-time performance • Reduced preventable delays and service failures • Strong driver accountability and communication • Faster response to operational issues and escalations • Clear operational reporting with measurable follow-through • Consistent service delivery across all markets This role is expected to operate proactively, not reactively. Operational Environment This is a hands-on transportation operations leadership role in a fast-paced, 24/7 environment. The ideal candidate must be comfortable managing: • Real-time operational decision making • Multi-market coordination • Driver call-outs and schedule changes • Equipment issues and service disruptions • Weather impacts and customer service escalations • High-volume operational communication This role requires urgency, accountability, organization, and the ability to perform under pressure. Qualifications • Previous transportation dispatch, line run, or operations management experience required • Strong analytical and operational decision-making ability • Experience using operational data to drive measurable improvements • Strong communication and leadership skills • Ability to manage fast-moving transportation operations with urgency and accountability • Willingness to work nights, weekends, holidays, and participate in an on-call rotation as needed • Motorcoach, intercity transportation, or scheduled route experience strongly preferred • CDL with Passenger endorsement preferred, but not required • Experience with transportation operations systems and reporting platforms preferred Compensation & Benefits Benefits May Include: • Medical • Dental • Vision • 401(k) with Company Match • Paid Time Off • Company-issued technology and operational support tools Join Adventure Tours If you have experience leading transportation operations in a fast-paced environment and understand what it takes to deliver consistent scheduled service, we want to hear from you.

Responsibilities

Lead the daily execution and operational performance of scheduled intercity line run services across the Northeast corridor. Focus on improving on-time performance, managing service disruptions, and holding drivers accountable to company standards.