Line Service Manager at Desert Jet

Hayden, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

60000.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Organization Skills, Collaboration, Communication, Customer Service, Problem Solving, Safety Management, Inventory Management, Operational Procedures, Detailing Services, Team Leadership, Budget Development, Process Improvement, Technical Requirements, Math Calculations, MS Office Proficiency

Industry

Airlines and Aviation

Description

Description Desert Jet is expanding our operations and is looking for experienced talent to join our FBO team in Hayden, CO. Help us introduce the unique Desert Jet experience to Colorado! As our Line Service Manager, you will be responsible for the day-to-day operations of Desert Jet Center’s line service team. Your focus will be to continuously improve safety, efficiency, profitability, customer engagement and loyalty, and employee accountability to promote a positive team environment and better serve our customers. We love working here and think you will too! Here's why: Salary range: $55,000-$60,000 annually. PLUS a $650/month housing stipend. Company paid medical, dental, vision, and life insurance 401(k) with 6% company match 2 weeks of PTO that starts accruing on your first day A collaborative and supportive leadership team. A fun, family oriented company. Company sponsored team-building events. Ability to be a Desert Jet pioneer in a new location and shape our future! DUTIES & RESPONSIBILITIES Strategic Responsibilities: Responsible for overall day-to-day management of the FBO line services, detailing services, fuel farm, inventories, facilities and equipment. Contribute to marketing, sales, and customer service relationships while maintaining and overseeing compliance and adherence to policies, procedures, and safety standards. Organize periodic departmental meetings and design other communication flows between staff and management. Recommend appropriate staffing levels to the General Manager. Recommend resolution to operational problems and/or complaints. Uphold a strong safety culture, emphasizing adherence to safety guidelines, protocols, and regulations. Collaborate with the safety teams to develop and enhance safety procedures and training programs. Identify opportunities for process improvements and cost savings, reducing overtime, and maximize sales. Collaborate with Guest Service Manager to provide a premium guest service experience. Make recommendations to the General Manager regarding contract negotiations. Maintain positive and effective communication with management, direct reports, and other departments. Assist in developing budget for annual repairs, inspections and testing. Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, safety management system, safety meetings, training and documented safety procedures. Tactical Responsibilities: Develop and implement operational procedures, checklists, and best practices to optimize efficiency and productivity. Ensure that all tasks are carried out in accordance with company and general aviation procedures, process specifications, technical requirements, manufacturer requirements and aviation rules. Coordinate and schedule line service and detailing activities, including aircraft cleaning, lavatory servicing, restocking, cleaning, and waste disposal. Monitor and manage inventory levels of cleaning supplies, consumables, and equipment to support seamless operations. Oversee snow and ice operations. Ensure all equipment is maintained in accordance with manufacturer requirements and all required service and safety checks and directives are completed. Handle customer requests and follow up to ensure customer satisfaction. Relationship building with customers and tenants, both internal and external. Handle customer complaints and/or objectives regarding service and provide follow-up. Identify and prevent or solve problems in the early stages. Achieve, sustain, and exceed performance numbers set by management. Offer operational support to line service or detail teams as necessary. Requirements Excellent time management and organization skills 2 or more years of experience working with a Fixed Base Operator as a Line Service Technician Able to work effectively as a collaborative teammate in a high stress, fast-paced environment. Able to communicate effectively at all levels of the organization using written, oral, and presentation skills. Highly motivated and organized with keen attention-to-detail. A self-starter who can handle multiple tasks simultaneously and completes assignments in a timely manner. Ability to comprehend and perform basic math calculations with minimal errors. Proficiency in use of MS Office applications including Word, Excel and Outlook Ability to work nights, weekends, and holidays as needed. Ability to be on-call as needed. Must maintain a valid state driver's license.

Responsibilities

The Line Service Manager is responsible for the day-to-day management of the FBO line services, ensuring safety, efficiency, and customer satisfaction. This role involves overseeing operations, managing staff, and collaborating with other departments to enhance service quality.